Lead Service Delivery Manager

15 hours ago

Ahmedabad, Gujarat, India e0bf2f33-3e0e-4ed3-8801-e3d8a256fafb Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Customer Engagement:

  • Build and maintain strong relationships with key stakeholders, acting as the primary point of contact for all delivery operations-related matters.
  • Resolves customer inquiries and complaints fairly and effectively
  • Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships
  • Recommends and implements programs to support customer needs
  • Drive customer satisfaction by proactively addressing any concerns, challenges, or escalations related to project delivery & operation. To lead management of customer service improvement plans to increase customer satisfaction (NPS).
  • Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints
  • Interface with the customer a regular basis and conduct periodic executive service & program reviews.

Financial & Business Management:

  • Develop and manage the delivery budget, ensuring that financial targets and profitability goals are achieved.
  • Review, validate and approve dimensioning and optimised resource cost inputs to commercial/presales team.
  • Participate in technical reviews with customer both at pre-bid & post bid stages as the approver gate.
  • Analyze financial data to provide insights and recommendations for improving the efficiency and profitability of delivery operations.
  • Ensure revenues are recognised & cash collected from customers on time.
  • To assist in additional service & project management contract negotiation in parallel with Account Director & customer team where applicable.

Team Management:

  • Lead, mentor, and manage the delivery and operations team, ensuring high performance, engagement, and professional development.
  • Build a collaborative team culture focused on delivering high-quality projects and exceeding customer expectations.
  • Define clear Structure, roles, responsibilities, and performance metrics for team members, fostering a culture of accountability and continuous improvement.
  • Own, lead and execute organization transformation strategy to align and adapt the team structure to align and support the overall OB Business & Go-To-Market strategy.

Strategy & Process Optimization:

  • Design & deploy the right mix of resources to achieve both financial & performance objectives.
  • Continuously assess and improve delivery processes, methodologies, and tools to increase efficiency, scalability, and customer satisfaction.
  • Drive innovation within the delivery team by identifying new technologies, trends, and best practices that can enhance service delivery.
  • Work closely with account managers to obtain change orders where appropriate to up/cross sell and contain scope creep.

Collaboration with Cross-Functional Teams:

  • Partner with departments like sales, presales, project management, commercial, legal and other delivery functions, to ensure a seamless customer experience.

  • Delivery Manager

    4 days ago

    Ahmedabad, Gujarat, India Adani Enterprises Limited Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    The Senior Manager- Delivery will lead execution of cybersecurity projects across industrial OT and enterprise IT environments. This role demands ownership of client-facing delivery, team management, and execution of cybersecurity projects that span assessments, implementation, and managed services.The candidate will act as a project owner for multiple...

  • Delivery Manager

    1 week ago

    Ahmedabad, Gujarat, India Hidden Brains InfoTech Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title:Delivery ManagerAbout Hidden BrainsHidden Brains is a leading global enterprise software and IT solutions provider, a CMMI Level- 3 appraised and ISO 27001 certified organization, driving innovation through Software engineering, AI, digital transformation, and enterprise solutions. with a global footprint, Hidden Brains serves a diverse clientele...

  • Delivery Manager

    1 week ago

    Ahmedabad, Gujarat, India HIDDEN BRAINS INFOTECH PRIVATE LIMITED Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title: Delivery ManagerAbout Hidden Brains Hidden Brains is a leading global enterprise software and IT solutions provider, a CMMI Level- 3 appraised and ISO 27001 certified organization, driving innovation through Software engineering, AI, digital transformation, and enterprise solutions. with a global footprint, Hidden Brains serves a diverse...

  • Delivery Manager

    5 days ago

    Ahmedabad, Gujarat, India Armakuni Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    The Delivery Manager will oversee the end-to-end delivery of projects across product engineering, cloud, AI/ML, and data engineering domains. This role ensures project quality, timeliness, and customer satisfaction while fostering Agile and Lean principles, mentoring delivery team, and driving process improvements.Key ResponsibilitiesLead project delivery...

  • General Manager- Service Delivery

    4 days ago

    Ahmedabad, Gujarat, India Kaapro Management Solutions Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description:A. Client Deliveries:1. Assures timely and efficient Client work deliveries across teams. End to end responsible for delivery of all projects in the company.2. Liaison with Clients on a regular planned basis to follow up on assignments, understand client concerns, provide resolutions, maintain Client relationships, explore opportunities with...

  • Senior Manager, Delivery

    1 week ago

    Ahmedabad, Gujarat, India Adani Enterprises Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Senior Manager, Delivery Project Execution & OwnershipOwn and execute cybersecurity projects end-to-end, across OT/IT domains. Define delivery plans, allocate resources, manage risks, and ensure timely and quality completion. Track SLAs, cost, effort, and productivity metrics across engagements. Escalation point for operational or client issues;...

  • Customer Delivery Manager

    2 weeks ago

    Ahmedabad, Gujarat, India Livspace Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About UsLivspace is Asia's largest and fastest-growing home interiors and renovation platform. Leveraging its proprietary technology, the company delivers end-to-end home interior and renovation solutions, encompassing modular solutions, furniture, false ceilings, soft furnishings, décor, civil works, and more. The company serves homeowners across diverse...

  • Director of Delivery

    1 week ago

    Ahmedabad, Gujarat, India Tech Holding Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    About us:Working at Tech Holding isn't just a job, it's an opportunity to be a part of something bigger. We are a full-service consulting firm that was founded on the premise of delivering predictable outcomes and high-quality solutions to our clients.  Our founders and team members have industry experience and have held senior positions in a wide variety...

  • Client Delivery Manager

    1 week ago

    Ahmedabad, Gujarat, India Synergy Resource Solutions Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Greetings from Synergy Resource Solutions ) a leading HR Consultancy Firm.Our client company operates within the Industrial Intelligence sector, focusing on enhancing operational efficiency and safety in complex industrial environments. Their solutions bridge the gap between physical assets and digital systems, enabling real-time data-driven...

  • Regional IT Service Desk Lead

    1 week ago

    Ahmedabad, Gujarat, India Diligent International Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title: Regional IT Service Desk Lead As a Company, we're committed to promoting safety, compliance, and sustainability for our clientele. Our core mission is to provide actionable intelligence and innovative solutions that enable companies to design safer, more sustainable products and processes. Your New Role Are you an experienced IT professional...