Customer Delivery Manager

4 days ago

Ahmedabad, Gujarat, India Livspace Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About Us
Livspace is Asia's largest and fastest-growing home interiors and renovation platform. Leveraging its proprietary technology, the company delivers end-to-end home interior and renovation solutions, encompassing modular solutions, furniture, false ceilings, soft furnishings, décor, civil works, and more. The company serves homeowners across diverse market segments in India and Singapore.

Since the company was founded in 2015, Livspace has revolutionized a highly fragmented industry by setting new benchmarks in quality, innovation, and execution. To date, the company has successfully transformed the homes of over 100,000 satisfied customers through its presence in 80+ cities and 110+ Experience Centres.

Backed by marquee investors, the company's goal is to continue strengthening its dominance in India as an industry leader and the largest employer of interior designers. Livspace remains committed to redefining industry standards by introducing new products and services, enhancing site execution processes, improving manufacturing techniques, and ensuring seamless project delivery—all with the ultimate goal of turning homeowners' dreams into reality.

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Job Description
As a Customer Delivery Manager - Design, you are responsible for managing the designing for projects month-on-month, through a team of designers. You will ensure their productivity & work output by imparting required trainings and leading discussions on designs.

  • Manage designing of 12 to 15 projects month-on-month.
  • Ensuring work output of a Team of 6 to 10 Designers.
  • Drive Customer experience & Relationship Management.
  • Ensure output on design Net Promoter Survey (Customer rating).
  • Training designers on technical details and managing/ leading design discussions.

Job Requirement

  • B.Arch, B.Interior Design | Masters/Specialization: Construction Planning Management, MBA, Design Management.
  • 3+ years of relevant experience as an Interior Designer/ Project Manager.
  • Led and delivered minimum 10 Residential/Interior projects (end to end Project Management)

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