Client Delivery Manager

Greetings from Synergy Resource Solutions ) a leading HR Consultancy Firm.

Our client company operates within the Industrial Intelligence sector, focusing on enhancing operational efficiency and safety in complex industrial environments. Their solutions bridge the gap between physical assets and digital systems, enabling real-time data-driven decision-making.

Position: Client Delivery Manager

Qualification: - Bachelor Degree or equivalent working experience

Experience:- 8-10 years

Location:- Anywhere in India / Remote

Communicate skills required for this role:  Strong verbal and written communication skills in English for effective collaboration across teams. 

Office Timing & Working Days/Week Details: Monday to Friday IST Hours 9am-6pm (Requires some flex days per week to overlap with US working hours (2 days per week). 2pm-10pm.

Certifications required: Project Management Professional (PMP) certification is a "nice to have"

Fixed CTC: 

About the role 

As a client delivery manager, you will play a critical role in leading the successful delivery of client software solutions and internal initiatives. This is a highly collaborative and client-facing position where you'll serve as a key point of contact—organizing workstreams, clarifying priorities, and ensuring initiatives stay on track.

You'll bridge technical teams and business stakeholders, coordinating distributed development teams across multiple time zones while ensuring alignment with business objectives and timelines. Your ability to proactively identify risks, optimize workflows, and problem-solve challenges will be essential to driving seamless execution in a fast-paced, dynamic environment.

Success in this role requires a curious and independent mindset—someone who thrives on navigating ambiguity, chasing down answers, and turning complexity into clear, actionable plans. If you enjoy leading through influence, creating structure without unnecessary bureaucracy, and delivering exceptional results for clients, this is an exciting opportunity to drive impact within a growing global organization shaping the future of industrial digitalization.

Required Skills

• Curious– able to understand client needs, ask the right questions, and adapt solutions accordingly.
• Hungry – Proven leader in driving positive change and creating a culture of winning for external and internal stakeholders.
• 8+ years of experience in project management within IT, engineering, or consulting environments.
• Hands-on experience managing and configuring Jira (or similar tools) including workflows, custom fields, automations, and reporting.
• Strong understanding of release management, QA processes, and documentation standards in a technical environment.
• Ability to track and report on product goals, ETCs, risks, and dependencies across multiple concurrent initiatives.
• Strong organizational, problem-solving, and decision-making abilities with a focus on driving execution and continuous improvement.
• Excellent communication and facilitation skills—especially across time zones, with both technical and non-technical audiences. Fluent English (written and verbal)
• Proactive ownership – takes initiative to follow through on tasks and "chase down" unresolved items
• Heavy Industrial Manufacturing experience
• Client-facing experience – confident in facilitating and interacting with external stakeholders and representing the company professionally
• Adaptability – thrives in fast-paced, ambiguous environments where priorities can shift quickly
• Stakeholder management & escalation – skilled at managing expectations, escalating issues constructively, and driving alignment across multiple levels of seniority

Preferred Skills

• Previous experience in a high-growth startup: Experience in rapidly evolving environments, where flexibility and quick decision-making are crucial.
• Comfort navigating ambiguity in early-stage or evolving product environments
• Previous experience working with remote, distributed teams
• Experience with product development: Background in working with product teams to translate market and user needs into actionable project plans.
• Background in consulting, solution delivery, or client success roles
• Project Management Professional (PMP) certification

Role Responsibilities:

• Lead client delivery and communication, serving as the primary point of contact throughout delivery to ensure client satisfaction and relationship trust
• Foster a culture of transparency, ownership, and collaboration within the delivery team
• Own project management for both internal and external initiatives, including planning, timeline tracking, and risk mitigation
• Provide resource planning and coordination for implementation team resources, ensuring the right people are aligned with the right priorities to meet customer needs.
• Partner with business development to identify opportunities for account growth and expanded client engagement. Collaborate with Product Management to align engineering capacity with roadmap priorities and support quarterly strategic planning efforts.
• Translate client objectives into actionable delivery plans, keeping projects in scope, on time and within budgeted cost.
• Facilitate client communications through regular updates, feedback sessions, and retrospectives. Monitor and manage delivery metrics to ensure performance, accountability, and data-driven decision making
• Drive cross-functional collaboration and communication between internal teams (engineering, product, leadership) and external client stakeholders to ensure culture of trust and transparency is maintained
• Identify, develop, and implement new processes to improve delivery efficiency, scalability, and overall quality

Benefits: 

• They offer paid Indian public holidays as well as unlimited paid time off (after candidate's first 3 months of work).
• Fully Remote - They value work/life balance and trust. They are happy to offer the flexibility to allow team members to work from home.
•  Flexible Time Off - They have unlimited time off (after initial 3 months) and paid public holidays. They want their employees to rest and recharge and be their best selves
•  Great Culture - It is a welcoming place to work, with team members that support and lift each other. In their 2025 annual review cycle, 58 out of 59 employees reported they would recommend them as a great place to work.

Candidates having matching experience & qualification can share their updated resume with details of their present salary, expectations & notice period.