Customer Care Executive

1 week ago

Jamshedpur, Jharkhand, India Sparsh Innovators Pvt. Ltd. Full time ₹ 9,000 - ₹ 1,81,180 per year

Job Summary

Customer Care Executives Responsibilities Include:

  • Managing large amounts of inbound and outbound calls in a timely manner
  • Following call center "scripts" when handling different topics
  • Identifying customers' needs, clarify information, research every issue and providing solutions

Responsibilities and Duties

Job brief

We are looking for a Customer Care Executive that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication "scripts" when handling different topics
  • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

Qualifications and Skills

Requirements

  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Graduation Degree preferably in Commerce/Accounts.

Job Type: Full-time

Pay: ₹9, ₹18,118.26 per month

Work Location: In person

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