L2 & L3 Technical Support Field Engineer

2 days ago

Mulund East, Maharashtra, India Utkarshini Software Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Role Overview:

We are looking for a skilled and customer-focused L2 / L3 Technical Support Field Engineer to provide on-site and remote technical support for enterprise hardware, networking, and software systems. The ideal candidate should have hands-on troubleshooting expertise, strong communication skills, and the ability to resolve complex technical issues efficiently.

Key Responsibilities:L2 Responsibilities:

  • Provide second-level support for hardware, network, and application issues.
  • Diagnose and resolve escalated tickets from L1 engineers.
  • Perform system checks, preventive maintenance, and field visits for support.
  • Coordinate with OEM/vendor support for hardware replacement or escalations.
  • Install, configure, and upgrade desktop systems, routers, switches, and printers.
  • Maintain documentation of incidents, resolutions, and preventive actions.
  • Provide remote or on-site assistance for user issues and infrastructure downtime.

L3 Responsibilities:

  • Manage complex technical escalations and root cause analysis for recurring issues.
  • Configure, troubleshoot, and optimize servers, networks, and firewalls.
  • Implement and maintain IT security policies and backup procedures.
  • Monitor system performance and deploy patches or upgrades when required.
  • Guide and mentor L1/L2 engineers in troubleshooting and customer handling.
  • Plan and execute infrastructure migrations, system upgrades, and network optimization.
  • Collaborate with cross-functional IT teams for seamless operations and project rollouts.

Required Skills & Competencies:

  • Strong knowledge of Windows/Linux servers, AD, DHCP, DNS, and Exchange.
  • Expertise in LAN/WAN setup, firewalls, routers, switches, and VPNs.
  • Hands-on experience with hardware diagnostics and system imaging tools.
  • Familiarity with ticketing tools (JIRA, ServiceNow, Freshdesk, etc.).
  • Understanding of virtualization platforms (VMware/Hyper-V).
  • Excellent analytical, troubleshooting, and communication skills.
  • Customer-oriented approach and strong documentation habits.

Qualifications:

  • Bachelor's degree or diploma in Computer Science, IT, or a related field.
  • Relevant certifications preferred:
  • For L2: CompTIA A+, Network+, Microsoft MCSA
  • For L3: CCNA/CCNP, Microsoft MCSE, ITIL, or equivalent

Work Environment:

  • Field-based role — requires travel to client sites for installations, maintenance, or troubleshooting.

Job Type: Full-time

Pay: ₹500, ₹700,000.00 per year

Work Location: In person

  • IT Field Engineer

    7 days ago

    Mulund East, Maharashtra, India IDITRI Techno Solutions Pvt. LTd. Full time ₹ 87,000 - ₹ 30,00,000 per year

    Perform on-site visits to client locations for hardware troubleshooting and issue resolution.Install, configure, and maintain hardware components including CCTV systems, networking devices, access points, and desk support equipment.Collaborate with team members to identify and implement effective solutions to hardware-related problems.Provide technical...

  • L1 Support Engineer

    2 weeks ago

    Andheri East, Maharashtra, India Western Capital Advisors Full time ₹ 1,84,302 per year

    Role overviewWestern Capital Advisors is seeking an L1 Support Engineer to serve as the first point of contact for users, delivering high‑quality initial troubleshooting, service request fulfillment, and application support, while adhering to Information Technology Infrastructure Library (ITIL) practices and Information Technology Governance, Risk, and...

  • L1 Support Engineer

    6 days ago

    Andheri East, Maharashtra, India Orange HR Full time ₹ 6,00,000 - ₹ 10,90,043 per year

    Position L1 Engineer Support - Onboarding & Off-boardingTotal Experience 1- 3 YearsQualification Any degreeGood communication skills3. It's a Hybrid role: locations- Bangalore, Mumbai, Pune, Chennai, Hyderabad, Gurgaon, Kochi / once or twice in a week office working system will be provided.Immediate joiners to 15 to 20 days Notice periodBudget- 10L6. Night...

  • Mechanical Testing Engineer

    2 weeks ago

    Mulund East, Maharashtra, India GEO-CHEM LABORATORIES PVT LTD Full time ₹ 2,50,000 - ₹ 3,00,000 per year

    Job Profile:Handling Testing Machines like UTM, Hardness, Impact Machine, Preparing Test Reports, brief knowledge of Material Specifications and Standards.Qualification: Diploma/Bachelor's degree in Mechanical Engineering or related field.Age Group : 25+Experience : 2 to 5 yearsEmail Id : Male Candidate only can apply.Job Types: Full-time, PermanentPay:...

  • Network Support Engineer

    2 weeks ago

    Andheri East, Maharashtra, India Jobegy Full time ₹ 10,91,000 - ₹ 19,99,259 per year

    Designation: Network Support Engineer - Tier 2Work Experience: 3 - 5 Years as a Senior Network EngineerTechnologies: Must have extensive knowledge of Routing & Switching, VPN, WirelessSkill Set: Excellent written communication skills, expert in network troubleshootingShifts: Rotational (will include night shifts)Working Days/week: Five DaysSalary Range: LPA...

  • Service Engineer

    1 week ago

    Mulund West, Maharashtra, India Oriflamme IT Solutions Full time ₹ 2,50,000 - ₹ 3,00,000 per year

    Dear candidateWE have urgent opeings for the post of Service Engineer.Job Location = Mulund west.Fix Salary = 25000 per month.Experience = 2 to 5 years +Note = mechanical engineering, ITI, Diploma (Instrumentation/ Electronic/Electrical).Job Description:-Perform field service assignments involving installation, start-up maintenance,and repair/replacement....

  • Vibe Coder

    2 weeks ago

    Mulund East, Maharashtra, India Yanisa Execution Full time ₹ 25,000 - ₹ 4,50,000 per year

    Job Description: Vibe Coder at YanisaCompany: Yanisa ExecutionLocation: MulundType: Full-timeKey ResponsibilitiesAI-Assisted Coding: Use AI tools (e.g., prompt engineering with models like GPT or similar) to generate, refine, and deploy code for growth automation, content pipelines, and custom playbooks. Translate high-level intents into clear prompts and...

  • HR Team Leader – Animal Welfare Operations

    2 hours ago

    Mulund East, Maharashtra, India Utkarsh Global Foundation Full time ₹ 5,40,000 - ₹ 6,00,000 per year

    The Team Leader – Animal Welfare Operations is responsible for overseeing and coordinating field-level animal welfare activities, managing operational teams, ensuring legal compliance, and achieving program goals. The role involves managing resources, leading field investigations and rescue missions, supporting enforcement actions, and strengthening...

  • Office Administrator

    4 days ago

    Mulund East, Maharashtra, India DENTATHOME PRIVATE LIMITED Full time ₹ 1,44,000 - ₹ 2,40,000 per year

    DentatHome makes quality dental care available at the patient's home. We're looking for a hands-on Admin & Operations Executive to keep our daily engine running—scheduling, patient coordination, invoicing, inventory, and hygiene/facility checks—so our clinical teams can focus on care.What you'll do (day-to-day)Scheduling & Coordination: Plan daily routes...

  • Senior Executive

    4 days ago

    Mulund East, Maharashtra, India Marathon Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Key Responsibilities:Quantity Surveying:Expertise in BBS (Bar Bending Schedule) and finishing quantity calculation for high-rise building projects.Ensure accurate preparation of BOQ (Bill of Quantities) in alignment with project requirements.Budgeting & Costing:Develop and manage project budgets, optimizing costs without compromising quality.Analyze project...