Printer Engineer

4 days ago

Mulund East, Maharashtra, India Progresso Tech Full time ₹ 14,40,000 - ₹ 40,80,000 per year

Job Brief:

As a IT Printer Engineer, your primary responsibility is to specialize in troubleshooting andrepairing various printer types, including Laserjet, Inkjet, Dot Matrix Printers (DMP), and Plotters. This role involves providing online technical support to customers and internal team members, generating reports, analyzing customer problem management calls, and conducting root cause analysis to ensure customer satisfaction.

Roles & Responsibilities :

Utilize extensive knowledge of printer hardware components to diagnose and resolve issues invarious brands of Laserjet, Inkjet, DMP, copiers and Plotters.

Provide expert online technical support to customers, assisting them in resolving printing- related issues promptly and effectively.

Offer technical guidance and support to internal team members, such as sales and purchase teams, regarding printer compatibility, functionalities, troubleshooting, and specifications.

Generate detailed daily, weekly, and monthly reports documenting repair activities, resolutions, and trends..

Compile data on service trends, and customer feedback for analysis.

Analyze and categorize Customer Problem Management (calls based on severity levels on a weekly basis.

Prioritize and address critical issues promptly while maintaining a systematic approach.

Conduct root cause analysis for recurrent customer complaints.

Implement corrective actions to prevent repeated issues and enhance overall brand satisfaction.

Document identified root causes and implemented solutions for future reference and improvement.

Job Types: Full-time, Permanent

Pay: ₹20, ₹35,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Leave encashment

Education:

  • Diploma (Required)

Experience:

  • Total: 4 years (Preferred)

Work Location: In person

  • Printers Engineer

    3 days ago

    Andheri East, Maharashtra, India Ms. GCS Automation Private Ltd., Full time ₹ 2,40,000 - ₹ 4,20,000 per year

    Need a Engineer / Technician for Installation, Service, Maintenance and Repairs of Printers, Scanners and Copier Machines. Network Installation of Printers, USB Installation and Printer Sharing also should be known to the Engineer/Technician. The printer technician primarily does the installation of new printers. The printer technician regularly takes care...

  • Senior Desktop Engineer

    3 days ago

    Andheri East, Maharashtra, India Ms. GCS Automation Private Ltd., Full time ₹ 2,40,000 - ₹ 4,20,000 per year

    IT IS A FIELD JOB.PERSON SHOULD BE WILLING TO TRAVEL WITHIN MUMBAI SHOULD ONLY APPLY.Network Installation of Printers, USB Installation and Printer Sharing also should be known to the Engineer/Technician.Installing and configuring computer Desktop/ Laptop, Software, printers and scanners. Monitoring and maintaining computer systems, Firewall and...

  • Junior Graphic Designer

    4 days ago

    Andheri East, Maharashtra, India SMB Engineers Private Limited Full time ₹ 1,92,000 - ₹ 3,96,000 per year

    We are looking for a Junior Graphic Designer to join SMB Engineers Pvt Ltd, a leading manufacturer of air pollution control and process engineering equipment. The role involves creating engaging graphics for LinkedIn posts, email campaigns, catalogues, brochures, and exhibition branding, while ensuring consistency with brand guidelines.The designer will also...

  • Hardware Engineer

    3 days ago

    Andheri East, Maharashtra, India IVM technologies Full time ₹ 2,50,000 - ₹ 3,00,000 per year

    Key Responsibilties:Provide comprehensive L1 Support , covering hardware installation , replacement , configuration and preventive maintainance.Troubleshoot and resolve issues with desktops , servers , printers , routers and network gear in a timely efficient way.Manager support tickets using ticketing tools.Install , stage , relocate and maintain hardware...

  • Printer Technician

    1 day ago

    Andheri East, Mumbai, Maharashtra, India Ms. GCS Automation Private Ltd., Full time

    Need a Engineer / Technician for Installation, Service, Maintenance and Repairs of Printers, Scanners and Copier Machines. Network Installation of Printers, USB Installation and Printer Sharing also should be known to the Engineer/Technician. Taking care of the printers by ensuring correct maintenance and service is done. Identifying correctly Replacing...

  • Senior Desktop Engineer

    2 weeks ago

    Andheri East, India Ms. GCS Automation Private Ltd., Full time

    IT IS A FIELD JOB. PERSON SHOULD BE WILLING TO TRAVEL WITHIN MUMBAI SHOULD ONLY APPLY. Network Installation of Printers, USB Installation and Printer Sharing also should be known to the Engineer/Technician. Installing and configuring computer Desktop/ Laptop, Software, printers and scanners. Monitoring and maintaining computer systems, Firewall and networks....

  • Desktop Support Engineer L1

    2 weeks ago

    Andheri East, India IMPACT Infotech Pvt. Ltd Full time

    Key Responsibilities: Provide first and second-level technical support for desktops, laptops, printers, and other IT equipment. Install, configure, and maintain operating systems (Windows, macOS, Linux) and applications. Troubleshoot hardware, software, and network connectivity issues for end-users. Set up new user accounts, email IDs, and access permissions...

  • Presales Executive

    7 days ago

    Andheri East, Mumbai, Maharashtra, India Marconix Sales Solutions Pvt. Ltd. Full time

    **Presales Executive - Epson** **Job Summary** **Responsibilities** - Conduct thorough technical assessments of customer requirements and propose suitable Epson solutions. - Develop and deliver engaging product demonstrations and presentations to highlight Epson's product capabilities. - Perform on-site customer visits to demonstrate products and address...

  • Presales Executive

    2 weeks ago

    Andheri East, Mumbai, Maharashtra, India Marconix Sales and Marketing Pvt. Ltd. Full time

    Field Pre-Sales Executive - EpsonJob Summary **Responsibilities**: - Conduct in-depth technical assessments of customer requirements and propose suitable Epson solutions. - Develop and deliver compelling product demonstrations and presentations to showcase Epson's product capabilities. - Conduct on-site customer visits to demonstrate products and address...

  • Presales Executive

    7 days ago

    Andheri East, Mumbai, Maharashtra, India Marconix Sales and Marketing Pvt. Ltd. Full time

    Field Pre-Sales Executive - Epson Job Summary **Responsibilities**: - Conduct in-depth technical assessments of customer requirements and propose suitable Epson solutions. - Develop and deliver compelling product demonstrations and presentations to showcase Epson's product capabilities. - Conduct on-site customer visits to demonstrate products and address...