Reservation Executive or GRE

1 day ago


Mumbai, Maharashtra, India RSVP Royalty Hospitality LLP Full time

Guest Handling & Experience

  • Welcome guests warmly and ensure a pleasant first impression
  • Manage guest reservations, walk-ins, and waiting lists efficiently
  • Escort guests to tables and explain seating arrangements
  • Build rapport with regular and VIP guests
  • Understand guest preferences and special occasions

Coordination & Service Support

  • Coordinate with service staff and kitchen to ensure smooth guest flow
  • Inform guests about waiting times and manage expectations politely
  • Support servers during peak hours to ensure service quality
  • Assist in handling guest complaints and service recovery

Feedback & Brand Representation

  • Collect guest feedback during and after dining
  • Address minor concerns immediately and escalate when required
  • Maintain guest feedback records and share insights with management
  • Represent the restaurant brand with professional conduct and grooming

Administrative & SOP Compliance

  • Maintain reservation registers / digital systems
  • Follow SOPs related to guest handling, hygiene, and safety
  • Ensure lobby, entrance, and waiting areas are clean and presentable

Desired Skills & Competencies

  • Excellent communication and interpersonal skills
  • Pleasant personality with a guest-first attitude
  • Strong problem-solving and service recovery skills
  • Ability to remain calm and courteous during busy hours
  • Knowledge of Indian dining etiquette is an advantage

Qualifications & Experience

  • Graduate / Diploma in Hotel Management preferred
  • 1–3 years of experience as GRE / Hostess / Front Office in premium restaurants or hotels
  • Freshers with good communication and presentation skills may be considered

Work Conditions

  • Rotational shifts, weekends, and holidays
  • High guest interaction environment

Job Type: Full-time

Pay: ₹22, ₹30,000.00 per month

Benefits:

  • Food provided
  • Health insurance
  • Paid time off
  • Provident Fund

Work Location: In person



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