Reservation Executive or GRE
1 day ago
Guest Handling & Experience
- Welcome guests warmly and ensure a pleasant first impression
- Manage guest reservations, walk-ins, and waiting lists efficiently
- Escort guests to tables and explain seating arrangements
- Build rapport with regular and VIP guests
- Understand guest preferences and special occasions
Coordination & Service Support
- Coordinate with service staff and kitchen to ensure smooth guest flow
- Inform guests about waiting times and manage expectations politely
- Support servers during peak hours to ensure service quality
- Assist in handling guest complaints and service recovery
Feedback & Brand Representation
- Collect guest feedback during and after dining
- Address minor concerns immediately and escalate when required
- Maintain guest feedback records and share insights with management
- Represent the restaurant brand with professional conduct and grooming
Administrative & SOP Compliance
- Maintain reservation registers / digital systems
- Follow SOPs related to guest handling, hygiene, and safety
- Ensure lobby, entrance, and waiting areas are clean and presentable
Desired Skills & Competencies
- Excellent communication and interpersonal skills
- Pleasant personality with a guest-first attitude
- Strong problem-solving and service recovery skills
- Ability to remain calm and courteous during busy hours
- Knowledge of Indian dining etiquette is an advantage
Qualifications & Experience
- Graduate / Diploma in Hotel Management preferred
- 1–3 years of experience as GRE / Hostess / Front Office in premium restaurants or hotels
- Freshers with good communication and presentation skills may be considered
Work Conditions
- Rotational shifts, weekends, and holidays
- High guest interaction environment
Job Type: Full-time
Pay: ₹22, ₹30,000.00 per month
Benefits:
- Food provided
- Health insurance
- Paid time off
- Provident Fund
Work Location: In person
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