Recruitment Associate

7 days ago

Bengaluru Mumbai Pune, India GrowwthX Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We are hiring Recruitment Associates to join one of our reputed MNC Client. If you are passionate about delivering a seamless candidate experience, love interacting with people, and are comfortable working in a dynamic and fast paced environment we want to meet you

Responsibilities:


• Make outbound calls to candidates to motivate and assist them in completing their job applications.


• Schedule/reschedule candidates' first day of work and share onboarding details.


• Review application forms to ensure accuracy and completeness.


• Handle inbound calls, instant messages, and resolve candidates' queries professionally.


• Respond to candidate queries via email/text and manage issues on a ticketing platform (knowledge of ServiceNow is an added advantage).


• Provide excellent candidate experience at all stages of the process.


• Maintain a quality score of 90% and above consistently.


• Escalate complex issues promptly and seek guidance where needed.


• Ensure strict adherence to process controls and update documentation regularly to ensure compliance.


• Propose ideas for process improvement to enhance efficiency and accuracy.


• Actively participate in team-building activities.


• Ensure the security and confidentiality of all client and candidate data.


• Consistently ensure high customer satisfaction levels.

Requirements:


• Proven work experience in an international contact center environment (preferably USA-based processes).


• Prior experience working under strict timelines and deliverables.


• Neutral accent with excellent verbal and written communication skills.


• Strong attention to detail and ability to handle sensitive/confidential information with integrity.
• Agile, flexible, and adaptable to changing work schedules.


• Proficient at navigating and working across multiple systems/tools simultaneously.


• Logical and analytical problem-solving skills.


• Willingness to work in any US time zone shift (EST/CST/MST/PST).


• Willingness to work in rotational shifts and on rotational week-offs as needed.

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