Customer Retention Manager

2 days ago


Bengaluru, Karnataka, India Cleartrip Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Roles & Responsibilites :

  • Planning and executing the CRM campaign calendar across categories
  • Managing daily BAU tasks and coordinating with internal stakeholders
  • Designing customer journeys across lifecycle touchpoints
  • Collaborating with creative, category, product, and analytics teams
  • Building dashboards and reporting campaign performance
  • Driving insights and learnings to improve future strategies
  • Overseeing vendor relationships for CRM platforms, including tracking new feature rollouts and ensuring timely resolution of operational issues

Qualification :

  • 3–5 years of CRM or lifecycle marketing experience in consumer tech or e-commerce
  • Strong grasp of segmentation, personalization, and journey mapping
  • Analytical mindset with experience in campaign reporting and A/B testing
  • Hands-on knowledge of CRM and attribution tools - Clevertap, MoEngage, Branch, etc
  • Excellent communication and stakeholder management skills
  • Ability to thrive in a fast-paced, experiment-driven environment

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