Assistant Manager Retention

3 days ago

Bengaluru, Karnataka, India Supertails Full time ₹ 9,00,000 - ₹ 12,00,000 per year

At Supertails, we're on a mission to revolutionize pet care in India and we're looking for an Assistant Manager – Retention to take charge of our customer experience and retention efforts for the e-commerce division.

If you're someone who's curious, data-obsessed, and loves turning insights into impactful actions — this role is tailor-made for you.

What You'll Be Doing

  • Dive deep into user behavior through data, surveys, and group discussions to understand what drives our customers.
  • Create smart segmentation strategies and build tailored solutions that speak directly to pet parents.
  • Be obsessed with every customer touchpoint — identify moments that can improve engagement or reveal new insights.
  • Design end-to-end user journeys, collaborating closely with product, merchandising, and digital teams.
  • Lead and execute projects independently — both internal initiatives and external collaborations.
  • Analyze data to spot trends, summarize learnings, and translate insights into action.
  • Partner with multiple teams to solve for business gaps — whether it's inventory issues, pricing mismatches, or product inconsistencies.

What You Bring to the Table

  • A sharp eye for detail and strong problem-solving skills.
  • A self-driven curiosity and the drive to take things from idea to finish line.
  • An experimental mindset — test, learn, iterate, repeat.
  • Comfort with data and storytelling through insights.
  • The ability to work cross-functionally and influence decisions.

You'll Fit Right In If You

  • Care deeply about outcomes, metrics, and timelines.
  • Don't need handholding — you're proactive and love figuring things out.
  • Have opinions (and are open to evolving them).
  • Thrive in a collaborative, fast-paced environment where ideas turn into action.

If building meaningful customer experiences excites you and you want to help shape the future of pet care in India, we'd love to hear from you

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