Client Success Manager

10 hours ago

Hyderabad, Telangana, India Keyblocks Strategy Consulting Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities:

  • Manage daily communication with clients and address their queries or issues promptly.
  • Understand client requirements and coordinate with internal teams to ensure timely project execution.
  • Managing day-to-day client interactions and nurturing long-term relationships
  • Preparing and presenting performance reports, ensuring service excellence and compliance
  • Acting as the liaison between clients and internal teams to align project goals
  • Developing strategies to expand client accounts and drive mutual business success
  • Ensure deliverables are aligned with client goals, timelines, and quality standards.
  • Allocate tasks to digital, design, and development teams and follow up on progress.
  • Maintain quality and timelines, especially for long-term and AMC clients.
  • Identify opportunities to grow accounts and support retention strategies.
  • Research client brands, including their positioning, past marketing efforts, and competitor activities, to better inform internal teams and planning.
  • Track ongoing projects and ensure proper documentation of briefs, feedback, and revisions.
  • Raise internal red flags for delays or blockers and keep clients informed in advance.
  • Collaborate with the Business Development team to smoothly transition new clients into active projects
  • Coordinate with clients and internal teams for managing and developing strategies

Preferred candidate profile :

  • Excellent communication skills (written and verbal)
  • knowledge on All digital marketing activities
  • Good knowledge of PPC & Digital campaigns
  • Strong client relationship and team coordination abilities
  • Organized, detail-oriented, and deadline-driven
  • Good with MS Office (PowerPoint, Excel, Word)
  • Ability to multitask and manage pressure
  • Problem-solving and proactive mindset

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