Lead Client Success Engineer

14 hours ago

Hyderabad, Telangana, India MediaMint Full time ₹ 12,00,000 - ₹ 36,00,000 per year

As a
Lead
Client Success Engineer
, you will be responsible for onboarding suppliers to the client's product management platform and enabling their long-term success. This role combines technical delivery oversight, team leadership, and cross-functional collaboration. You will drive the execution and continuous improvement of onboarding processes while guiding your team to deliver an exceptional client experience. As a key advocate for both your team and clients, you will champion scalable practices, foster strong relationships, and ensure consistent performance and accountability throughout the onboarding lifecycle.

Responsibilities

  • Lead, coach, and develop a high-performing team of Client Success Engineers (CSEs) responsible for onboarding and supporting suppliers on the client's platform.
  • Oversee end-to-end onboarding execution, ensuring clean data intake, accurate configuration, and timely launch of supplier integrations.
  • Maintain high-quality standards by enforcing consistent processes, identifying potential blockers early, and ensuring proper resolution and escalation.
  • Build client trust through clear, proactive communication and serve as an escalation point for key onboarding or technical issues.
  • Partner cross-functionally with Product, Support, Engineering, and Delivery teams to improve workflows, resolve platform issues, and advocate for supplier needs.
  • Ensure the CSE team has the necessary training, tools, and resources to execute effectively and grow their technical capabilities.
  • Use onboarding metrics and operational data to drive continuous improvement in process efficiency, supplier satisfaction, and team performance.
  • Monitor team performance, ensuring accountability for deliverables, timelines, and quality standards.
  • Foster a culture of collaboration, client advocacy, and solution-oriented thinking. Contribute to process documentation and global alignment to support consistent, scalable onboarding across teams.

Qualifications

Minimum Qualifications

  • 5+ years of client-facing experience in onboarding, implementation, or customer success, ideally within a SaaS or e-commerce environment.
  • 2+ years of experience managing or mentoring team members.
  • Proven ability to drive team performance, manage change, and scale delivery in a fast-paced environment.
  • Strong understanding of technical onboarding workflows and experience leading client communications.
  • Excellent organizational skills and attention to detail, with the ability to manage multiple onboarding efforts simultaneously.
  • Proactive problem solver with strong decision-making skills and a client-centric mindset.
  • Effective communicator across phone, video, and written channels.
  • Proficiency in Microsoft Excel and comfort working with structured data.

Preferred Qualifications

  • Bachelor's degree in a related field.
  • Experience with Salesforce or similar CRM and ticketing platforms.
  • Familiarity with product data management, e-commerce ecosystems, or technical onboarding processes

If you're interested in this opportunity, please take a moment to fill out our Candidate Information Form to help us get to know you better.

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