Manager - Vendor Help Desk

2 weeks ago

Bengaluru, Karnataka, India Zepto Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Designation: Manager - Vendor Help DeskOur StoryFounded in 2021 by Aadit Palicha and Kaivalya Vohra, Zepto is on a mission to save you time —making every second count towards life's real joys. Our platform has revolutionised rapid commerce in India with cutting-edge technology and strategically optimised delivery hubs. Zepto offers an extensive range of 45,000+ products, from fresh groceries to electronics, beauty essentials, apparels, toys and more, delivering across 50+ cities in 10 minutes*Zepto Café extends our commitment to convenience, featuring a curated menu of over 200 fresh item

Job SummaryThe Vendor Help Desk role is responsible for receiving and resolving daily inquiries from vendors and internal employees regarding a variety of topics, including payment status, statement of ledger, and invoice correction

Key ResponsibiliesInquiry Handling: Respond to vendor inquiries via various channels (vendor-portal, email, phone etc.) regarding invoice status, payment details, and other vendor-related issues

Problem Solving: Investigate and resolve issues related to invoices, payments, processing of purchase orders and and other vendor support activities

Documentation and Tracking: Maintain accurate records of inquiries, resolutions, and follow-up actions

Communication: Communicate effectively with vendors and internal stakeholders to provide updates, clarification, and resolution of issues

Collaboration: Collaborate with other departments, such as accounts payable, business team, procurement team to resolve issues

Process Improvement: Identify and recommend improvements to vendor support processes and procedures

Skills and QualificationsStrong Communication Skills: Excellent verbal and written communication skills to effectively interact with vendors and internal staff

Problem-Solving Skills: Ability to analyze issues, identify root causes, and develop effective solutions

Analytical Skills: Ability to interpret data, identify trends, and provide insights related to vendor issues

Customer Service Skills: Patience, empathy, and a strong commitment to providing excellent customer service

Computer Skills: Proficiency in using computer software, such as ERP systems(SAP) and email, to manage vendor inquiries and track progress

Familiarity with Vendor Management Processes: Understanding of vendor onboarding, contract management, and payment processing

Why Join Us?Zepto is on a blitzscaling path unlike any other startup today. Be the flagbearer for the financial process in this journey

The opportunity to join India's next Unicorn is rare. So, we're giving our team strong equity to create lasting wealth as our company grows.

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