Student Operations

2 days ago

Delhi, Delhi, India Empower School of Health Full time ₹ 15,00,000 - ₹ 28,00,000 per year

We are looking for a
proactive and detail-oriented Student Operations
to manage student interactions efficiently. As the first point of contact for students, this role ensures smooth onboarding, seamless course progression, and timely resolution of queries. The ideal candidate will have a
student-centric approach
, strong problem-solving skills, and the ability to build trust through interactive communication.

Key Responsibilities:

  • Student Engagement & Relationship Building:
     Take the extra mile to engage students, ensuring a seamless learning experience and maintaining open communication for sustainable relationships.
  • Student Onboarding & Enrolment:
     Facilitate student enrolment in the Learning Management System (LMS) and provide login credentials for courses and upcoming modules.
  • Issue Resolution & Support:
     Address and resolve student concerns with delivery accuracy and efficiency, offering appropriate solutions and timely follow-ups to ensure resolution.
  • Record Maintenance:
     Maintain accurate student records, tracking their progress, engagement, and transactions, including inquiries, complaints, and actions taken.
  • Graduation Coordination:
     Organize and coordinate virtual graduation ceremonies for course completion.
  • Communication & Policy Adherence:
     Follow standard communication protocols, policies, and best practices for student support, ensuring adherence to guidelines.
  • Administrative Support:
     Process forms and applications related to student enrolments and programs.
  • Proactive Follow-Ups:
     Ensure timely follow-ups to enhance the student experience and confirm that appropriate actions are taken on student requests.

Experience & Qualifications:

  • Graduate/Post Graduation with
    2-3 years of experience
     in student support, customer service, or a similar role in ed-tech industry.
  • Proficiency in English and French
    (written and verbal) is mandatory.
  • Strong communication and interpersonal skills with a student-focused approach.
  • Hands-on experience with LMS platforms and CRM tools.
  • Ability to multitask, prioritize, and efficiently resolve queries.
  • A problem-solving mindset with excellent follow-up and coordination skills.

Compensation:

As per industry standards and relevant work experience.

Join us in creating a seamless and engaging learning journey for students

If you're excited about this opportunity please share your resume

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