Admission Operation

3 days ago

Delhi, Delhi, India GLOBELANCE Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Industry & Sector:
Fast-growing EdTech / Student Enrollment and Admissions Operations — focused on higher-education upskilling, online degrees, and blended learning programs. This is an on-site role based in India supporting end-to-end admissions and enrollment operations for campus and virtual cohorts.

Primary Title (Optimized):
Admissions Operations Manager

Role & Responsibilities

  • Own the end-to-end admissions lifecycle: lead intake ➜ qualification ➜ counselling ➜ offer ➜ enrollment, ensuring smooth handoffs and SLA adherence.
  • Operate and optimise CRM pipelines (lead routing, scoring, nurture flows) to improve lead-to-enrolment conversion and reduce turnaround time.
  • Manage daily on-site admission activities including candidate counselling schedules, document verification, fee collection coordination, and local center logistics.
  • Produce and maintain KPI dashboards and weekly/monthly reports to track conversion, drop-offs, cycle time, and counselor performance; recommend process changes based on data.
  • Implement process improvements, SOPs, and quality checks to drive data accuracy in student records and compliance with admission policies.
  • Coordinate across operations, marketing, academics, and finance to resolve admission exceptions and support cohort start readiness.

Skills & Qualifications
Must-Have

  • Proven experience managing admissions or enrollment operations in EdTech, higher education, or vocational training environments.
  • Hands-on experience with LeadSquared or Salesforce CRM for lead management and campaign workflows.
  • Advanced Microsoft Excel skills (pivot tables, VLOOKUP/XLOOKUP, data cleansing) and strong Google Sheets proficiency.
  • Familiarity with Student Information Systems (SIS) and CRM workflow automation tools.
  • Demonstrated ability to generate operational reports and translate metrics into actionable process improvements.
  • Experience managing on-site admission centers, documentation processes, and multi-stakeholder coordination.

Preferred

  • Experience with cloud telephony / dialer platforms (e.g., Exotel, Knowlarity) or customer support tools (Zendesk, Freshdesk).
  • Basic SQL or familiarity with BI tools (Power BI, Looker) for deeper admissions analytics.
  • Experience scaling admissions operations across multi-city or multi-campus footprints.

Benefits & Culture Highlights

  • Work on high-impact enrollment initiatives in a fast-paced EdTech environment with clear scope to own processes end-to-end.
  • Collaborative, data-driven culture with opportunities for cross-functional growth into operations, analytics, or program management.
  • On-site role with structured performance metrics, targeted incentives, and professional development support.

This role is ideal for an operationally minded admissions professional who combines CRM expertise, strong data instincts, and hands-on experience running on-site admission workflows. If you are passionate about improving student access and driving measurable enrollment outcomes, this position offers immediate ownership and impact.

Skills: microsoft excel,communication,operations,crm,google sheets,management,edtech

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