Student Support Coordinator

3 days ago

Delhi, Delhi, India The Wall Street School Pvt Ltd Full time ₹ 2,50,000 - ₹ 3,50,000 per year

Role Overview

The Student Support Executive will serve as the primary point of contact for students, ensuring they have a smooth, enriching, and successful learning experience. This role involves guiding students throughout their academic journey, addressing queries, resolving issues, and collaborating with internal teams to continuously improve student services and outcomes.

Key Responsibilities

  • Act as the first line of support for student inquiries, providing timely and accurate responses.
  • Guide students through onboarding, orientation, and program-related processes.
  • Monitor student progress, identify challenges, and proactively offer solutions.
  • Maintain accurate student records and prepare periodic performance and support reports.
  • Analyze student feedback and academic data to identify trends and suggest improvements.
  • Coordinate with faculty, sales, and operations teams to ensure seamless student experience.
  • Ensure transparent communication and prevent misinformation or mis-selling of programs.
  • Identify process gaps and recommend improvements for efficiency and effectiveness.
  • Assist in the planning and execution of student engagement activities and workshops.

Qualifications & Skills

  • Bachelor's degree in Education, Business, Psychology, or related field.
  • 1–3 years of experience in student support, customer service, or academic operations.
  • Strong communication and interpersonal skills.
  • Ability to multitask, prioritize, and handle queries with patience and empathy.
  • Proficiency in MS Office / Google Workspace; CRM knowledge is a plus.
  • Analytical mindset with problem-solving skills.

Job Type: Full-time

Pay: ₹25, ₹35,000.00 per month

Benefits:

  • Health insurance

Work Location: In person

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