Manager, Customer Documentation

5 days ago

Mumbai, Maharashtra, India Valmet Full time ₹ 1,20,000 - ₹ 3,60,000 per year

Valmet Flow Control Business Area Global Operations organization is looking for a Manager, Customer documentation to build and manage Valmet Flow Control BA MRO and Service business customer orders delivery documentation function.

Key Responsibilities
  • Customer Delivery Documentation
  • Standard documentation
    • Identify different standard documents created by different Flow Control systems
    • Map development needs in different standard documents
  • Customer Specific documentation
    • Identify the most typical customer or industry specific delivery documents or documentation standards needed. Evaluate possibilities on automating portion of the customer specific documentation creation.
  • Participate in in the documentation preparation and delivery work
  • Manage customer documentation work
  • Build and manage a dedicated customer documentation team responsible for:
    • Combining the standard Valmet Flow Control documentation into complete documentation packages
    • creating customer specific delivery documents or adjusting the standard documents according to customer requirements
    • delivering the documentation for customers in a timely manner
  • Manage and develop team performance with the relevant KPI's
  • Processes and systems
  • Collaborate with IT system owners with the needed development actions for standard documentation creation development needs
  • Collaborate with IT system owners with the needed development actions for customer specific documentation creation automation
  • Collaborate with IT system owners for building the process for running the customer documentation collection, storage and delivery with the needed KPI's and measures.
To be successful in this position we expect you to have the following qualifications:
  • Bachelor's degree in engineering or related field is required
  • Knowledge on valves business or technology business globally, experience on customer documentation in valves business
  • Knowledge and experience on building functioning and effective processes and collaborating with IT system owners
  • Dynamic and self-driven way of working
  • Capacity on building and managing a high-performance team
  • Able to work in matrix environment in a global organization
  • Fluent communication skills in English (both written and oral)
  • Customer oriented
  • Fluent of general IT tools (MS Office, sharepoint etc.), familiar with Salesforce.

  • Customer Relationship Manager

    2 weeks ago

    Navi Mumbai, Maharashtra, India Insight Customer Call Solutions Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Roles and ResponsibilitiesHandle customer queries and concerns in a timely and professional manner, resolving issues promptly.Manage customer relationships through effective communication, ensuring high levels of satisfaction and retention.Develop strong understanding of customers' needs and preferences to provide personalized solutions.Collaborate with...

  • Customer Service and documentation

    2 weeks ago

    Mumbai, Maharashtra, India ACME SERVICES PRIVATE LIMITED Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Booking placed once syscon job received from salesMail to pricing for rate / SQ & proceed with bkg placement once same is recd Once bkg recd the same needs to sent to the customer (only fwdg) / transporter / cha team.(docks stuffing)If cfs stuffing then complete follow up with cha team for cargo carting, cntr placing, stuffing etc including checklist and...

  • Documentation Supervisor

    2 weeks ago

    Mumbai, Maharashtra, India Robust International Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Roles and Responsibilities of Documentation StaffContract Management: Drafting and generating sales and purchase contracts. Sample Handling: Ensuring timely dispatch of samples. Tracking sample arrival and facilitating approvals. Pre-Shipment Coordination: Following up on pre-shipment requirements and approvals. Post-Shipment Documentation: Arranging...

  • VP - Contact Centre(Ecomm/OTA)

    2 weeks ago

    Mumbai, Maharashtra, India Customer Capital Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Customer Capitalis at the forefront of providing innovative Product as a Service- solutions, tailored to meet the needs of large enterprises. We specialize in creating commerce platforms— including shopping, travel, and deals—that are seamlessly integrated with loyalty programs to serve the end customers of our clients.As a funded company founded by...

  • Manager-Design and Documentation

    2 weeks ago

    Mumbai, Maharashtra, India JLL Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and...

  • Document Controller

    5 days ago

    Mumbai, Maharashtra, India Pyramid Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionPyramid Technologies is an ISO 9001:2015 certified company and one of India's fastest-growing Systems Integration enterprises. We provide turnkey solutions for Integrated Building Automation, ICT, and Professional Audio Video Solutions for businesses seeking innovative technology. Our goal is to deliver exceptional quality and seamless...

  • Export Documentation

    7 days ago

    Mumbai, Maharashtra, India CareerFit Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Hiring for Export-Import DocumentationJob Title: Logistics & Accounts ExecutiveLocation: MumbaiExperience: Minimum 1 YearIndustry: Pharmaceutical (Mandatory)Job Description: We are looking for a Logistics & Accounts Executive to handle export-import documentation and support accounting activities. The role will focus mainly on logistics operations with...

  • Freelance Graphic Designer

    3 days ago

    Mumbai, Maharashtra, India Customer Capital Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description- Graphic Designer (E-Commerce B2C)- Contract/FreelancerCustomer Capital is at the forefront of providing innovative Product as a Service solutions, tailored to meet the needs of large enterprises. We specialize in creating commerce platforms—including shopping, travel, and deals—that are seamlessly integrated with loyalty programs to...

  • Export Documentation Manager

    2 weeks ago

    Mumbai, Maharashtra, India Multi Organics Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are seeking a highly motivated and experienced Export Manager to lead and manage our international export operations. Candidate should have an experience in Export documentation.

  • Customer Management Executive

    2 weeks ago

    Mumbai, Maharashtra, India Energy In Motion Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    As a Customer Management Executive, you will be responsible for managing end-to-end customer coordination and documentation related to vehicle sales, delivery, and clearances. This role requires hands-on experience in commercial vehicles (trucks/buses), RTO-related processes, and strong customer-facing skills to ensure smooth delivery and compliance for...