Delmia Support Engineer

7 days ago

Bengaluru, Karnataka, India RGBSI Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Delmia Support Engineer

Experience Level: 3+ Years

Key Responsibilities:

  • Provide L1/L2/L3 support for 3DEXPERIENCE native applications including DELMIA, CATIA, and associated infrastructure components.
  • Troubleshoot and resolve user issues logged in ServiceNow within defined SLA metrics (P1/P2/P3/P4).
  • Support change management, and BOM management processes.
  • Develop and maintain EKL scripts, VBA macros, CAA customizations, and automation scripts (PowerShell, Batch, C#).
  • Manage Multi site FCS, DSLS, 3DIndex, 3DPassport, and FTS (Master/Slave Configuration) servers for optimal performance and uptime.
  • Administer user accounts, license assignments, and centralized settings using Member Management.
  • Collaborate with DS Support/R&D and User teams to raise and follow up on SRs/CRITSITs, test debug kits, and deploy pinpoint fixes.
  • Create and maintain documentation including KT guides, training materials, and best practices.

Required Skills & Qualifications:

  • Bachelors Engineering degree
  • 3+ years of experience in 3DEXPERIENCE platform support, especially with DELMIA and CATIA.
  • Strong knowledge of PLM concepts, digital manufacturing, process planning and Work instruction generation.
  • Proficiency in EKL, VB, C#, and scripting for automation.
  • Experience with ASFALIS Elysium Converter, XPDM, and CAD data migration.
  • Familiarity with tools like Jira, Bitbucket, Confluence, and SourceTree.
  • Certifications in 3DEXPERIENCE (Solution Architect, Infrastructure Consultant, etc.) are a strong plus.

Preferred Attributes:

  • Excellent problem-solving and communication skills.
  • Ability to work independently and in cross-functional teams.
  • Strong documentation and training capabilities.
  • Experience in customer-facing roles and global project environments.

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