Delmia Support Engineer
1 week ago
Delmia Support Engineer
Experience Level: 3+ Years
Key Responsibilities:
- Provide L1/L2/L3 support for 3DEXPERIENCE native applications including DELMIA, CATIA, and associated infrastructure components.
- Troubleshoot and resolve user issues logged in ServiceNow within defined SLA metrics (P1/P2/P3/P4).
- Support change management, and BOM management processes.
- Develop and maintain EKL scripts, VBA macros, CAA customizations, and automation scripts (PowerShell, Batch, C#).
- Manage Multi site FCS, DSLS, 3DIndex, 3DPassport, and FTS (Master/Slave Configuration) servers for optimal performance and uptime.
- Administer user accounts, license assignments, and centralized settings using Member Management.
- Collaborate with DS Support/R&D and User teams to raise and follow up on SRs/CRITSITs, test debug kits, and deploy pinpoint fixes.
- Create and maintain documentation including KT guides, training materials, and best practices.
Required Skills & Qualifications:
- Bachelors Engineering degree
- 3+ years of experience in 3DEXPERIENCE platform support, especially with DELMIA and CATIA.
- Strong knowledge of PLM concepts, digital manufacturing, process planning and Work instruction generation.
- Proficiency in EKL, VB, C#, and scripting for automation.
- Experience with ASFALIS Elysium Converter, XPDM, and CAD data migration.
- Familiarity with tools like Jira, Bitbucket, Confluence, and SourceTree.
- Certifications in 3DEXPERIENCE (Solution Architect, Infrastructure Consultant, etc.) are a strong plus.
Preferred Attributes:
- Excellent problem-solving and communication skills.
- Ability to work independently and in cross-functional teams.
- Strong documentation and training capabilities.
- Experience in customer-facing roles and global project environments.
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