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Associate HR Knowledge Management
2 weeks ago
- Assist in developing and maintaining HR knowledge content across our internal knowledge platform, ServiceNow.
- Collaborate with HR subject matter experts (SMEs/knowledge owners) to ensure content accuracy, completeness and relevancy
- Review and update content on a regular basis to reflect organizational and regulatory changes.
- Work with HR operations and digital teams to improve the usability and searchability of HR knowledge.
- Monitor employee feedback and usage metrics to identify gaps or areas for enhancement in knowledge content.
- Ensure consistent tone, format, and branding across all HR knowledge materials.
- Test new technical functionalities related to the knowledge management system to ensure they work as intended and provide feedback for improvements.
- Participate in knowledge audits and content lifecycle management initiatives
- Co-develop training materials for new user groups to ensure they understand how to effectively use the knowledge management system and adhere to guidelines
- Strong attention to detail and accuracy and a structured approach to managing information
- 1–3 years of experience in HR, knowledge management, content development, or related field (internships may be considered).
- Excellent collaboration and written and verbal communication skills.
- Ability to follow guidelines and maintain consistency.
- Proficiency in using knowledge management systems and tools, preferably ServiceNow
- Ability to test and evaluate new technical functionalities.
- Ability to collaborate cross-functionally and manage multiple priorities.
Amgen
