SaaS Business Manager, Operations

Temenos is the world's No.1 banking software. Temenos offers
cloud-native, cloud-agnostic, API-first digital banking, core banking,
payments, fund management, and wealth management software products, enabling
banks to deliver consistent, frictionless customer journeys and achieve
market-leading cost/income performance. Temenos' vision is to provide financial
institutions, of any size, any sector and anywhere in the world, the software
to thrive in the digital banking age. Our products combine the richest
end-to-end packaged country model bank functionality and the most advanced
cloud-native, cloud-agnostic, AI and API-first technology, helping our clients
go-live faster, giving them the freedom to innovate and deliver personalized experiences.
We are passionate about helping banks to perform better so we solely focus on
creating banking software.

The SaaS Business Office Senior Manager, Operations, is the main
contact point between the SaaS Centralized Operations team in India (Bangalore) and the
SaaS Business Office. This includes working closely with the Operations management and operational teams, to support the business and ensure that Governance processes are efficiently managed. Be the voice of the Centralized Operations in the SaaS Business Office organization, providing feedback and data-driven insights on how to improve the quality, effectiveness and automation of governance processes.Be the point of contact for other teams such as internal audit, external audit, risk management, legal, finance. etc. as and when they request the support of the SaaS Business Office

• Maintain regular contacts with the SaaS Operations department to manage BAU activities (Governance processes, Cost Optimization, Capacity Management, KPI tracking, etc.)
  
• Be the first point of contact for the Risk, Compliance and Internal Audit Regional teams, and manage the process of getting answers to risk/audit requests through contacts with the relevant stakeholders SaaS
  
• Lead the rollout of Temenos-wide and SaaS initiatives for their Region and take the global lead of at least one of those initiatives.
  
• Work closely with the other SaaS PMO teams: FinOps, Cost Sizing, Reporting & AI to ensure that regional requirements are taken into consideration, and take advantage of the latest developments delivered by these teams
  
• Ensure that all processes are data-driven and automated through the use of modern data management, AI and reporting tooling.
  
• Establish and manage Document library to ensure we have a single view of all documents for their Region.

• Experience – more than 5 years in Governance for a SaaS company or department
• Proven track record in managing governance and PMO processes in a financial software company. Experience in SaaS is a clear advantage.
  
• Ability to develop and implement PMO processes and policies, directs project management staff, and working with other department leaders to define, prioritize, and develop projects and programs
  
• Possesses outstanding analytic and problem-solving skills as well as a strong ability to dissect business requirements and realize true business need in order to identify opportunities
  
• Applied knowledge of ITIL, Agile (Ideally Agile Release Train) and OKR
  
• Proficiency in MS Data Fabric, at least Power BI, is a strong advantage.
  
• Excellent ability to communicate at all levels, creating strong connections with senior stakeholders cross the organization, and also ensuring
• understanding and adherence to governance processes by all related teams
  
• Demonstrate enthusiasm to acquire domain knowledge
• Education - bachelor's degree or master's or postgraduate degrees preferably, MBA

• Care We care and listen to each other, our clients, partners and the communities we serve
• Commit We commit with determination and persistence to make things happen
• Collaborate: We collaborate within Temenos and across a wider partner ecosystem
• Challenge We challenge the status quo, try to look at things differently and drive change

• Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month
  
• Family care: 4 weeks of paid family care leave
  
• Recharge days: 4 days per year to use when you need to physically or mentally needed to recharge
  
• Study leave: 2 weeks of paid leave each year for study or personal development 

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