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Center Head
3 weeks ago
Job Title: Head Center Manager
Location:
Gurugram – DLF Phase 4
Experience:
5+ Years
CTC:
Up to 9 LPA
Working Days:
6 Days a Week
Overview:
A premium wellness and aesthetic center focused on innovation, personalized care, and holistic well-being is seeking an
Assistant Center Manager
to ensure smooth day-to-day operations, maintain service excellence, and enhance client satisfaction. This role is ideal for professionals with experience in clinic, wellness, or hospitality operations who are passionate about leadership and client service.
Key Responsibilities:
Operations Management
- Oversee daily clinic operations to ensure efficiency, quality, and client satisfaction.
- Manage scheduling, front-office functions, and staff performance.
- Maintain hygiene, safety, and regulatory compliance standards.
- Oversee inventory, consumables, and vendor coordination for uninterrupted operations.
Client Experience & Relationship Management
- Deliver exceptional client service and ensure a seamless experience throughout the client journey.
- Address client concerns, feedback, and service recovery with professionalism.
- Support marketing initiatives to drive retention and engagement.
Team Leadership & Performance
- Supervise, motivate, and train front-office and therapy teams for consistent service delivery.
- Conduct regular reviews, team meetings, and upskilling sessions.
- Foster a disciplined, positive, and client-centric culture.
Business & Reporting
- Support in achieving center revenue targets through upselling and cross-selling.
- Maintain accurate reports, KPIs, and operational dashboards.
- Collaborate with senior management to align operations with strategic goals.
Required Skills & Qualifications:
- Minimum 5 years of experience in clinic, wellness, healthcare, or hospitality management.
- Proven leadership, team management, and client service expertise.
- Strong communication and organizational skills.
- Proficiency in CRM, billing, and scheduling systems (preferred).
- Ability to multitask and perform under pressure.
- Graduate or postgraduate degree in Hospitality, Business Management, or Healthcare Administration.
