Customer Care Specialist

2 weeks ago

Delhi, Delhi, India Vivid Full time ₹ 5,00,000 - ₹ 10,00,000 per year
About Vivid

Vivid Money is the first mobile banking app that combines all your daily money needs in one app. Whether it's spending, saving, or investing – Vivid offers an easy, flexible, and transparent solution to grow your money. Vivid is ground breaking and has managed to reach over half a million users in only two years.
We want to be more than just a name on your CV. We strive for the talent to achieve the full potential and beyond, providing the tools to learn and develop within our fast-growing company. We encourage you to challenge the status quo and bring in your own ideas and opinions. We want to be a playground to try new things, make mistakes and learn from them.

We are currently looking for Customer Support Specialists in India (m/f/d) to join our Team

What you will do

  • Answering customer's requests via chat and email, helping and guiding them through the app and providing them with the best user experience in English
  • Being our customers voice by sharing their feedback and reporting their issues
  • Collaborating with our different teams and having direct impact to improve our Product
  • Representing Vivid Money and build a trustful relationship with our customers
Requirements
  • Demonstrated expertise in customer support or service, with a preference for experience in the banking or financial services industry and dealing with European based SMEs (Small Medium Enterprises)
  • Exceptional problem-solving and decision-making skills
  • Good observational skills for process and product improvement
  • Outstanding interpersonal and communication skills, encompassing both verbal and written proficiency in English
  • Capable of managing multiple tasks and thriving under pressure in a dynamic environment
  • Comprehensive knowledge of SME banking products, services, and processes.
  • Capable of working within the CEST time zone, committing to 40 hours per week, distributed as 8 hours per day, excluding a 1-hour lunch break.
  • You need to be based in the Philippines.
  • Bring your own device - you need to work with your own, private laptop and make sure that you have a stable internet connection.
Benefits
  • 100% Remote working
  • Opportunity to participate in the creation of a new and innovative company
  • Great working atmosphere in a motivated and dynamic team
  • Opportunities to learn and grow together with the company
Your Profile Why Join Vivid? About The Role Your Mission

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