Recovery Specialist

1 week ago


Hyderabad, Telangana, India RGBSI Full time ₹ 7,20,000 - ₹ 14,40,000 per year

Role & responsibilities

  • Identify and assess customer complaints related to product service and insulation work.
  • Conduct site inspections to evaluate faulty installations and recommend corrective measures.
  • Coordinate with technical teams to schedule and execute re-insulation or service recovery work.
  • Communicate effectively with customers to provide solutions, ensuring satisfaction.
  • Document all service recovery cases, customer interactions, and resolutions for future reference.
  • Ensure compliance with industry standards and company service policies.
  • Provide reports on recurring service issues and suggest process improvements.
  • Train and guide field service teams to prevent repeat service failures.
  • Maintain strong relationships with customers to uphold service quality and brand reputation.

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