Senior Salesforce Business Analyst

Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint in hybrid environments—from on-premises to SaaS to containers to cloud.

We're transforming the software industry.  We're Flexera.  With more than 50,000 customers across the world, we're achieving that goal. But we know we can't do any of that without our team.  Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans?  Come and see why we're consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at 

About the Position

You will prioritize requests, define requirements, and drive enhancements for business stakeholders. You will be responsible for configuring new product offerings in CPQ, working closely with Product Management. You will ensure timely delivery of new offerings and ensure accuracy on pricing, discounting behaviours as well as testing provisioning outcomes.

Day-to-day, you will work with business users, developers, sales operations, and other stakeholders to identify needs and translate them into actionable Salesforce and CPQ deliverables. You will serve as a business partner, driving platform adoption and business results through effective Salesforce and CPQ administration.

Key Responsibilities

Requirements Gathering

• Meet with stakeholders to capture business requirements for Salesforce and CPQ enhancements.

• Ability to utilize business analysis tools to understand drivers and motivations for the request

• Document and validate requirements, through clear and unambiguous user stories and high quality acceptance criteria

Delivery Lifecycle

• Support change requests throughout the entire delivery life cycle.

• Be a point of contact for questions on requirements from developers

• Keep stakeholders informed of progress,

• Conduct QA testing of tickets and feedback

• Facilitate UAT

• Proactively communicate progress throughout the lifecycle with the customer

Training & Support

• Provide user training, create documentation, and support end users in adopting new Salesforce and CPQ features.

CPQ Configuration

• Design and maintain product catalogs, pricing rules, discount schedules, approval workflows, and quote templates within Salesforce CPQ.

Required Skills & Experience

• Bachelor's degree or equivalent experience in IT, business, or related field.

• 5+ years' experience in Business Analysis

• 3+ years' experience with Salesforce CPQ

• Hands-on experience with Salesforce CPQ: product configuration, pricing management, discounting, approval workflows, and quote document generation.

• Ability to communicate, influence, and persuade business and IT leaders using business language.

• Experience with data management, integration tools (e.g., Data Loader, Workbench), and troubleshooting.

• Familiarity with agile methodologies and tools (e.g., JIRA).

• Strong analytical, problem-solving, and project management skills.

• Ability to prioritize requests and deliver solutions in a fast-paced environment.

• Excellent listening, communication, and stakeholder management skills.

Desired Skills & Experience

• Formal knowledge of business process design and optimization.

• Experience leading Salesforce CPQ implementations or enhancements.

• Experience with SalesForce Sales Cloud, Service Cloud and Digital Experiences.

Flexera is proud to be an equal opportunity employer.  Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations. 

Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.

We encourage candidates requiring accommodations to please let us know by emailing