MEGA WALK-IN DRIVE For International Non-Voice@

2 days ago

Chennai, Tamil Nadu, India Sutherland Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Job description:

Job Opportunity at Sutherland - Join Our Customer Support Team

In this role, you will get to:

  • Be the primary point of contact for our Business-to-Business customers through email & Chat.
  • Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
  • Take full ownership of each interaction with proactive problem-solving and excellent customer service.
  • Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
  • Maintain customer records and call documentation in our systems with precision.
  • Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
  • Suggest process improvements and flag recurring customer issues through proper channels.

Our most successful candidates will have:

  • Good verbal and written communication skills in English.
  • Strong customer service mindset with active email communication skills.
  • Ability to empathize with customers, manage time effectively, and work independently.
  • Basic user-level knowledge of Windows operating systems.
  • Familiarity with email etiquette and multi-channel communication (email,Chat).
  • High school diploma or equivalent and above.
  • 01 year of experience (freshers welcome).

It is Work from Office

Interested? Share your resume via WhatsApp or call Sharon Subi at for immediate consideration.

Candidates who suit the above requirement, please step in for a walk-in interview to office.

Mention Vagesh-Non Voice at the top of your resume.

Interview Timings: 10:00 AM To 1 PM.

Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to

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