HCL Walk-In Drive International Voice Process in Banking Sector

14 hours ago

Chennai, Tamil Nadu, India HCLTech Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Mega Walk-in HCLTech Banking & Finance 18th and 19th September 2025

HCL Walk-In Drive International Voice Process in Banking Sector.

Date: 18th and 19th September 2025

Time: 11:00 AM 3:00 PM

Location: HCL Technologies-AMB 6, South Phase, Ambattur Industrial Estate, 8, Madras Thiruvallur High Rd, Ambattur, Chennai, Tamil Nadu 600076

Contact HR - Sanjay, Judith.

Designation: Associate

Process: Inbound Calling. * No sales or upselling or cross selling. *

Experience: 1 to 3 Yrs in International Voice process.

Mandatory qualifications:

Excellent communication skills are both verbal and written Mandatory.

A problem-solving mind-set.

The ability to multitask, Able to work well as an individual and as part of a team.

Responsibilities

  • Responding to clients via both voice and written communication. Utilizing both to ensure that the client gets the right outcome in a timely manner and that the outcome meets the individuals needs
  • Responding to queries regarding our products, services, data and client accounts
  • Managing multiple client queries at once
  • Utilizing workflow tools to manage your own workload
  • Contributing to the achievement of team targets including service levels and quality measures
  • Maintain accurate records of customer communication and discussions using the appropriate internal system/s
  • Utilizing available knowledge tools to not only ensure you are following correct processes but also to ensure you are asking the right questions at the right time
  • Supporting or seeking support from other internal teams to ensure clients queries are answered and resolved
  • Ensure that good client / consumer outcomes are at the center of all operational activity and decision making
  • Deliver great clients and consumers service and seek to exceed client / consumer expectations

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