HCLTech Walkin Drive
1 day ago
HCLTech Walk-in Drive - International Banking Voice ProcessDate: 03rd October 2025Time: 11:00 AM – 3:00 PMLocation: HCL Technologies-AMB 6, South Phase, Ambattur Industrial Estate, 8, Madras ,Thiruvallur High Rd, Ambattur, Chennai, Tamil Nadu 600076Contact HR - SanjayDesignation: AssociateProcess: Inbound Calling. * No sales or upselling or cross selling. *Experience: 1 to 3 Yrs in International Voice process.Mandatory qualifications:Excellent communication skills are both verbal and written Mandatory.A problem-solving mind-set.The ability to multitask, Able to work well as an individual and as part of a team.ResponsibilitiesResponding to clients via both voice and written communication. Utilizing both to ensure that the client gets the right outcome in a timely manner and that the outcome meets the individual’s needsResponding to queries regarding our products, services, data and client accountsManaging multiple client queries at onceUtilizing workflow tools to manage your own workloadContributing to the achievement of team targets including service levels and quality measuresMaintain accurate records of customer communication and discussions using the appropriate internal system/sUtilizing available knowledge tools to not only ensure you are following correct processes but also to ensure you are asking the right questions at the right timeSupporting or seeking support from other internal teams to ensure clients queries are answered and resolvedEnsure that good client / consumer outcomes are at the center of all operational activity and decision makingDeliver great clients and consumers service and seek to exceed client / consumer expectationsDesignation : Senior Team LeadJob Summary:We are seeking an experienced Senior Team Lead to join our international voice process team. The successful candidate will be responsible for leading a team of customer service representatives and team leads, driving team performance, and ensuring high-quality customer interactions.Key Responsibilities:1. Team Management: Lead, motivate, and coach a team of customer service representatives and team leads to achieve business objectives and deliver high-quality customer experiences.2. Performance Management: Monitor and manage team performance metrics, such as service level, first call resolution, and customer satisfaction.3. Quality Assurance: Ensure adherence to quality standards, processes, and procedures, and implement corrective actions to address quality issues.4. Process Improvement: Identify areas for process improvement and collaborate with stakeholders to implement changes.5. Customer Escalations: Handle complex customer escalations and provide solutions or alternatives to resolve issues.6. Reporting and Analysis: Analyze team performance data and provide insights to inform business decisions.Requirements:1. Education: Bachelor's degree in any discipline.2. Experience: Minimum 3-4 years of experience in a team lead or supervisory role in a voice process or customer service environment3. Skills:- Strong leadership and team management skills.- Excellent communication, interpersonal, and problem-solving skills.- Ability to work in a fast-paced environment and handle multiple priorities.- Familiarity with quality management systems and processes.4. Language Skills: Proficiency in English language (speaking, reading, and writing)
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Walkin Drive
4 weeks ago
Chennai, Tamil Nadu, India HCLTech Full timeHCLTech Walkin drive -International Voice Process (Experienced) 13th August 2025 Experience: (1- 4 Years)Shift: UK ShiftMode of interview: WalkinDate: 13th August 2025Timing: 10:30 AM to 2:00 PMContact HR: DharaniWork Location - Navallur.Interview Location: ETA 3 - HCLTech Navalur - Block 3, Sandhya Infocity, OMR, Rajiv Gandhi Salai, Navalur, Chennai, Tamil...
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Walkin Drive
4 weeks ago
Chennai, Tamil Nadu, India HCLTech Full timeHCLTech Walkin drive -International Voice Process (Experienced) 13th August 2025 .Experience: (1- 4 Years)Shift: UK Shift Mode of interview: WalkinDate: 13th August 2025Timing: 10:30 AM to 2:00 PMContact HR: SanjayWork Location - Navallur.Interview Location: HCL Technologies-AMB 6, South Phase, Ambattur Industrial Estate, 8, Madras ,Thiruvallur High Rd,...
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Chennai, Tamil Nadu, India HCLTech Full time ₹ 80,000 - ₹ 1,50,000 per yearHCLTECH MEGA WALKIN DRIVE FOR FRESHERS ON 7-Oct-25 to 8-Oct-25Walkin Drive Location:No 33, Block 2,ETA3, Sandhya Infocity, OMR, Rajiv Gandhi Salai, Navalur, Chennai, Tamil Nadu, 600130Date: 7-Oct-25 to 8-Oct-25Timing AM to 2.30 PMExperience Required:FRESHERS (Arts & Science)Qualifications which are not eligible to apply are: (BTECH, MCA, MSC, MTECH,...
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Walk-in drive
4 weeks ago
Chennai, Tamil Nadu, India HCLTech Full timeHCLTech Walkin drive -International Banking Process (Experienced) 20 Aug 2025.HCL Walk-In Drive – International Banking Non voice.Date: 20 Aug 2025.Time: 11:00 AM – 2:00 PMLocation: ETA 3 - HCLTech Navalur - Block 3, Sandhya Infocity, OMR, Rajiv Gandhi Salai, Navalur, Chennai, Tamil Nadu, 600130.Role: PaymentsExperience : 2 to 6 yearsSkillsMinimum 2...
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Chennai, Tamil Nadu, India HCLTech Full time ₹ 24,00,000 - ₹ 48,00,000 per yearJob descriptionHCLTECH- Walk in Drive Interview on _ Freshers_ NavallurWalkin Drive Location:ETA- Techno Park, Special Economic Zone, 33, Rajiv Gandhi Salai, Navallur Village and Panchayat, Thiruporur Panchayat Union, Navallur, Tamil NaduDate: Timing- 11AM to 2.30 PMWork Location: [ Chennai 5 days WFO]Department: FresherExperience Required: FRESHERS (Arts &...
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Chennai, Tamil Nadu, India HCLTech Full timeHCLTECH- Walk in Drive Interview on 25-08-2025_ Freshers_ Voice ProcessWalkin Drive Location: No. 602/3/138, Special Economic Zone, Elcot-Sez, Medavakkam HighRoad, Sholinganallur, Chennai - 600119Date: 25-08-25Timing- 11AM to 2.30 PMWork Location: [ Chennai 5 days WFO]Department: FresherExperience Required: FRESHERS (Arts & Science)Education: Bachelor's...
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Chennai, Tamil Nadu, India HCLTech Full timeHCLTECH- Walk in Drive Interview on 3rd-Sep-2025_ Freshers_ Voice ProcessWalkin Drive Location: No. 602/3/138, Special Economic Zone, Elcot-Sez, Medavakkam HighRoad, Sholinganallur, Chennai - 600119Date: 3-Sep-25Timing- 11AM to 2.30 PMWork Location: [ Chennai 5 days WFO]Department: FresherExperience Required: FRESHERS (Arts & Science)Education: Bachelor's...
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Chennai, Tamil Nadu, India HCLTech Full timeJob descriptionHCLTECH- Walk in Drive Interview on 22-08-2025_ Freshers_ Voice ProcessWalkin Drive Location: No. 602/3/138, Special Economic Zone, Elcot-Sez, Medavakkam High Road, Sholinganallur, Chennai - 600119Date: 22-08-25Timing- 11AM to 2.30 PMWork Location: [ Chennai 5 days WFO]Department: FresherExperience Required: FRESHERS (Arts & Science)Education:...
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Chennai, Tamil Nadu, India HCLTech Full timeHCLTECH- Walk in Drive Interview on 26 Aug 25 Freshers_ Voice ProcessWalkin Drive Location: No. 602/3/138, Special Economic Zone, Elcot-Sez, Medavakkam HighRoad, Sholinganallur, Chennai - 600119Date: 26 Aug 25Timing- 11AM to 2.30 PMWork Location: [ Chennai 5 days WFO]Department: FresherExperience Required: FRESHERS (Arts & Science)Education: Bachelor's...
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Chennai, Tamil Nadu, India HCLTech Full timeHCLTECH- Walk in Drive Interview on 3rd-Sep-2025_ Freshers_ Voice Process Walkin Drive Location: No. 602/3/138, Special Economic Zone, Elcot-Sez, Medavakkam High Road, Sholinganallur, Chennai - Date: 3-Sep-25 Timing- 11AM to 2.30 PM Work Location: ( Chennai 5 days WFO) Department: Fresher Experience Required: FRESHERS (Arts & Science) Education: Bachelor's...
