 
						Walk-in Drive
7 days ago
HCLTech Walk-in Drive - International Banking Voice Process
Date: 03rd October 2025
Time: 11:00 AM 3:00 PM
Location: HCL Technologies-AMB 6, South Phase, Ambattur Industrial Estate, 8, Madras ,Thiruvallur High Rd, Ambattur, Chennai, Tamil Nadu 600076
Contact HR - Sanjay
Designation: Associate
Process: Inbound Calling. * No sales or upselling or cross selling. *
Experience: 1 to 3 Yrs in International Voice process.
Mandatory qualifications:
Excellent communication skills are both verbal and written Mandatory.
A problem-solving mind-set.
The ability to multitask, Able to work well as an individual and as part of a team.
Responsibilities
- Responding to clients via both voice and written communication. Utilizing both to ensure that the client gets the right outcome in a timely manner and that the outcome meets the individual's needs
- Responding to queries regarding our products, services, data and client accounts
- Managing multiple client queries at once
- Utilizing workflow tools to manage your own workload
- Contributing to the achievement of team targets including service levels and quality measures
- Maintain accurate records of customer communication and discussions using the appropriate internal system/s
- Utilizing available knowledge tools to not only ensure you are following correct processes but also to ensure you are asking the right questions at the right time
- Supporting or seeking support from other internal teams to ensure clients queries are answered and resolved
- Ensure that good client / consumer outcomes are at the center of all operational activity and decision making
- Deliver great clients and consumers service and seek to exceed client / consumer expectations
Designation : Senior Team Lead
Job Summary:
We are seeking an experienced Senior Team Lead to join our international voice process team. The successful candidate will be responsible for leading a team of customer service representatives and team leads, driving team performance, and ensuring high-quality customer interactions.
Key Responsibilities:
- Team Management: Lead, motivate, and coach a team of customer service representatives and team leads to achieve business objectives and deliver high-quality customer experiences. 
- Performance Management: Monitor and manage team performance metrics, such as service level, first call resolution, and customer satisfaction. 
- Quality Assurance: Ensure adherence to quality standards, processes, and procedures, and implement corrective actions to address quality issues. 
- Process Improvement: Identify areas for process improvement and collaborate with stakeholders to implement changes. 
- Customer Escalations: Handle complex customer escalations and provide solutions or alternatives to resolve issues. 
- Reporting and Analysis: Analyze team performance data and provide insights to inform business decisions. 
Requirements:
- Education: Bachelor's degree in any discipline. 
- Experience: Minimum 3-4 years of experience in a team lead or supervisory role in a voice process or customer service environment 
- Skills: 
- Strong leadership and team management skills. 
- Excellent communication, interpersonal, and problem-solving skills. 
- Ability to work in a fast-paced environment and handle multiple priorities. 
- Familiarity with quality management systems and processes. 
- Language Skills: Proficiency in English language (speaking, reading, and writing) 
- 
					  Purple Drive: Walk In Drive2 weeks ago 
 Chennai, Tamil Nadu, India Purple Drive Technologies Full time ₹ 8,00,000 - ₹ 12,00,000 per yearPurple Drive: Kickstart Your HR Career in ChennaiAre you a people person who dreams of building a thriving career in Human Resources? Do you want to be part of a team that transforms talent into future leaders? If yes, your journey starts here at Purple DriveAt Purple Drive, a leading IT services company with a strong global presence, we believe in nurturing... 
- 
					  Walk In Drive10 minutes ago 
 Chennai, Tamil Nadu, India Global Healthcare Billing Partners Full time ₹ 75,000 - ₹ 2,50,000 per yearGreetings from Global Healthcare Billing Partners Private LimitedWalk-In Drive International Voice Process (AR Calling Night Shift)Global Healthcare Billing Partners Pvt Ltd ChennaiInterview Location: Velachery BranchJob Location: Vepery BranchWalk-In Timing: 11:00 AM to 3:00 PMDate: 07-Oct-2025 (Tuesday)Position: AR Caller – International Voice... 
- 
					
					
 Chennai, Tamil Nadu, India Purple Drive Technologies Full time ₹ 2,00,000 - ₹ 6,00,000 per yearPurple Drive: Kickstart Your HR Career in ChennaiAre you a people person who dreams of building a thriving career in Human Resources? Do you want to be part of a team that transforms talent into future leaders? If yes, your journey starts here at Purple DriveAt Purple Drive, a leading IT services company with a strong global presence, we believe in nurturing... 
- 
					  Walk-In Drive1 day ago 
 Chennai, Tamil Nadu, India Colan Infotech Private Limited Full time ₹ 6,00,000 - ₹ 18,00,000 per yearWalk-In Drive | .NET Developers (4–8 Years)Location:Bengaluru (Onsite)Openings:4Immediate Joiners PreferredAbout the RoleWe are hiring experienced.NET Developerswith hands-on expertise in.NET Core, Web API & Dapper ORMto build scalable backend systems and enterprise-level APIs.Key ResponsibilitiesDevelop and maintain backend applications using .NET Core &... 
- 
					  Walk-In drive7 days ago 
 Chennai, Tamil Nadu, India Coronis Ajuba Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWalk-In drive - Hiring for AR Calling ( International Voice Process ) - Coronis Ajuba - ChennaiEligibility: Any Graduation (including backlogs) /Diploma, with excellent communication skills can apply.Experience: 0-2 years in AR Calling or International Voice Process.Location: Chennai (Work from office)Shift: Complete Night Shift (US Timings)Job... 
- 
					  Walk-in Drive Bangalore/Virtual Drive1 week ago 
 Chennai, Tamil Nadu, India The It Mind Services Full time ₹ 6,00,000 - ₹ 12,00,000 per yearHiring for WORKDAY TECHNICAL/TECHNO FUNCTIONAL Consultant Walk-In Drive in BangaloreVirtual Drive - Pan India EXP: 3 to 12Location: Pan IndiaNotice Period:Immediate Joiner to 30 days serving notice period 
- 
					  Walk In Drive2 weeks ago 
 Chennai, Tamil Nadu, India Coronis Ajuba Solutions Full time ₹ 2,00,000 - ₹ 6,00,000 per yearRole & responsibilities :Make outbound calls to US insurance companies to resolve medical billing claims.Follow up on pending claims and update the system accordingly.Handle denials and rejections professionally.Maintain call quality and productivity targets.Work collaboratively with the team to ensure timely claim resolution.Eligibility Criteria:Any... 
- 
					  Walk In Drive2 days ago 
 Chennai, Tamil Nadu, India Coronis Ajuba Solutions Full time ₹ 2,00,000 - ₹ 6,00,000 per yearRole & responsibilities :Make outbound calls to US insurance companies to resolve medical billing claims.Follow up on pending claims and update the system accordingly.Handle denials and rejections professionally.Maintain call quality and productivity targets.Work collaboratively with the team to ensure timely claim resolution.Eligibility Criteria:Any... 
- 
					  Mega Walk-in Drive For Freshers5 days ago 
 Chennai, Tamil Nadu, India Prochant Full time ₹ 20,00,000 - ₹ 40,00,000 per yearProcess: Voice process - Freshers onlyQualification: Any UG graduates between are acceptedShift timings: Night shifts with fixed Sat and Sun week offsLocation: DLF Ramapuram, ChennaiNotice Period: Immediate joiners onlyWalkin DetailsDate : Sep 8th - Sep 30th (Sat and Sun Holiday)Venue : DLF IT PARK, Porur - BLOCK 1C & 4th FloorInterested candidates can... 
- 
					  Mega Walk-In Drive5 days ago 
 Chennai, Tamil Nadu, India HCLTech Full time ₹ 35,00,000 - ₹ 44,00,000 per yearHCLTech Mega Walk-In Drive | 06months+ Yrs Exp | ChennaiWe are hiring experienced professionals for the role of at HCLTechInterview Location: ETA 3- Techno Park, Special Economic Zone 33 Rajiv Gandhi Salai, Navallur, Taluk, Chengalpattu, Tamil Nadu 603103Interview Date: Saturday on 13th Sep 2025Interview Time: 10:00 AM 2:00 PMWork Location: ETA 3- Techno...