Walk-in Drive

19 hours ago

Chennai, Tamil Nadu, India HCLTech Full time ₹ 2,50,000 - ₹ 7,50,000 per year

HCLTECH Mega Walk-in Drive - International Banking Voice Process


Walk-in Drive Details:


Location: HCL Technologies-AMB 6, South Phase, Ambattur Industrial Estate, 8, Madras ,Thiruvallur High Rd, Ambattur, Chennai, Tamil Nadu

Work Location : Sandhya Infocity - Navalur

Date: 06th November 2025.

Time: 12:00 PM - 3:00 PM

Contact HR : Sanjay/Judith

Job Title: Client Support Specialist – UK Client Services (Voice Process)

Job Summary:

We are seeking enthusiastic and articulate professionals to join our on-site Client Support Services Team in Navalur, Chennai. This role involves providing voice-based support to UK-based clients, ensuring timely and effective resolution of service-related queries. The ideal candidate will have 1–2 years of experience in international calling, specifically supporting UK clients.

Key Responsibilities
:

  • Manage inbound and outbound voice interactions with UK clients in a professional and courteous manner.
  • Address client issues related to services, transactions, or operational concerns.
  • Maintain detailed and accurate records of all client interactions using CRM tools.
  • Escalate unresolved issues to internal teams and ensure timely follow-up.
  • Collaborate with internal departments to enhance client satisfaction and service delivery.
  • Ensure compliance with UK data protection and service standards.

Required Skills and Experience:

  • 1–2 years of experience in international voice-based client support, preferably with UK clients.
  • Excellent spoken English with a neutral or UK-accented tone.
  • Strong interpersonal, communication, and problem-solving skills.
  • Familiarity with CRM platforms such as Salesforce, Zendesk, or similar.
  • Willingness to work full-time from the Navalur, Chennai office (no hybrid/remote option).

Preferred Qualifications:

  • Bachelor's degree in any discipline.
  • Certifications in client service or voice process operations are a plus.
  • Understanding of UK business culture and client expectations.

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