Product Support Tech Advisor

3 days ago

Bengaluru, Karnataka, India IQVIA Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Project Role: Product Support Tech Advisor

Experience: 2-4 Years

Job Location: Bangalore

Skills: SQL query writing, MS SQL Server, Application/Production Support

ROLE AND RESPONSIBILITIES

  • Strong knowledge on MS SQL
  • Should have experience working on a support role
  • Strong debugging skills and excellent communication (Verbal / Written)
  • Good amount of knowledge on PBI, SSIS will be a nice to have
  • Strong organizational skills with the ability to multitask and work independently and efficiently to meet scheduled deadlines.
  • Ability to handle client queries without slipping on the agreed SLA.
  • Focus on deliveries without compromising on quality.
  • Have the skills to handle client conversations and and handle their queries.
  • Independent thinker, Share investigation results and observations with the stakeholders and implementation teams as needed.
  • Ability to analyze the code and understand the business logic.
  • Should be capable enough to create dashboards in excel and PBI.
  • Ability to work in a team and coordinate with team members in performing quality checks for the delivery of projects with tight turnaround times.
  • Ability to understand customers wants, needs and expectations & attention to detail Business/operational skills that include customer focus, commitment to quality management, and problem solving.
  • Focus on quality in all aspects

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Bachelors Degree in Computer Science/Information Technology/Engineering or equivalent.

• At least a minimum of 2-3 years of work experience in related field is required.

• Demonstrates strong problem solving and business analytical skills.

• Demonstrates strong understanding of complex concepts and processes.

• Has initiative to learn and is self-motivated to attend to client needs and resolve concerns with minimal supervision.

• Ability to communicate effectively with various levels of the organization.

• Strong organizational and time management skills are required.

• Proficiency in MS Office applications especially in Excel (perform data quality analysis) is essential.

• Good team player

• Healthcare knowledge would be a plus.

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