Product Support Advisor

5 days ago

Bengaluru, Karnataka, India IQVIA Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Project Role: Product Support Tech Advisor

Experience: 4-7 Years

Job Location: Bangalore

Skills: SQL Server, Hadoop, Spark, Scala

Shift: US/UK Shifts

Job Description Summary

ROLE AND RESPONSIBILITIES

• Perform data analysis and troubleshooting on open incident / issue

• Explore the data and understand if any discrepancy is found

• Document, communicate and analyze data discrepancy.

• Knowledge of operational processes (e.g. ITIL)

• Identify any issue on programming code and provide the technical solution/workaround.

• Effectively articulate findings or results, data trends and able to come up conclusions.

• Create SQL database queries to verify published data requests, retrieve specific data sets and results as needed for validation purposes.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Bachelors Degree in Computer Science/Information Technology/Engineering or equivalent.

• At least a minimum of 3+ years of work experience in related field is required.

• Demonstrates strong problem solving and business analytical skills.

• Demonstrates strong understanding of complex concepts and processes.

• Has initiative to learn and is self-motivated to attend to client needs and resolve concerns with minimal supervision.

• Ability to communicate effectively with various levels of the organization.

• Strong organizational and time management skills are required.

• Proficiency in MS Office applications especially in Excel (perform data quality analysis) is essential.

• Good team player

• Healthcare knowledge would be a plus.

PREFERRED SKILLS

  • SQL programming (Intermediate to advanced): how to write SQL queries must have
  • Hadoop Technology Stack
  • Spark (Scala based) reading and understand the code must have
  • Cloudera and Databricks experience – Nice to have
  • HIVE – Must have
  • Impala – Must have

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