ServiceNow - Technical Lead

Life Unlimited.
At Smith+Nephew, we design and manufacture technology that takes the limits off living.

Join our dynamic team and embark on an exciting journey of innovation and growth as we seek a hard-working and dedicated individual to fill the role of
ServiceNow - Technical Lead.
This role involves leading development, integrations, and ensuring the platform follows industry standards. The candidate needs to have deep expertise across multiple ServiceNow modules, strong scripting and integration skills, and a track record of delivering scalable solutions. This role will be a single point of contact for any technical mentorship. If you're eager to be part of a dynamic environment that fosters growth and collaboration, look no further. Let's craft the future together

What will you be doing?

• Core Technical Skills, Platform Expertise: Deep understanding of ServiceNow architecture, data model, and core modules (ITSM, ITOM, IRM, CMDB, HRSD, SPM etc.) Collaborate with infrastructure and security teams to ensure performance, compliance, and security.
• Lead platform upgrades and handle technical debt and de-customization efforts. Solve, query optimization, script refactoring, performance analytics.
• Scripting & Configuration: JavaScript, Glide API, Script Includes, Business Rules, Client Scripts, UI Actions, UI Policies, ACLs.
• Automation & Workflows: Flow Designer, Workflow Editor, Scheduled Jobs, Inbound Actions. Integration: REST/SOAP APIs, Web Services, MID Server, Integration Hub, OAuth 2.0, SAML. Service Portal & UI: Service Portal widgets, AngularJS, HTML/CSS, Catalog Items, Custom Widgets.
• Data & CMDB: CMDB modelling, CI relationships, Discovery, Service Mapping, Data normalization, Archival standard processes. Security & Access Control: Role-based access, ACL design, Data policies, Field-level security.
• Development Oversight: Be responsible for and guide the development team through all stages of solution delivery. Conduct code reviews, ensure quality assurance, and handle defect resolution. Develop or review sophisticated workflows, Business Rules, UI Policies, and Flow Designer flows.
• Collaboration & Collaborator Engagement: Work with business analysts, process owners, and project managers to understand requirements and translate them into technical solutions.
• Mentoring & Best Practices: Mentor and support junior developers and team members. Promote consistency to ServiceNow development standard processes.
• An individual who can work efficiently in a collaborative environment and foster teamwork with their peer group, their team and with business / functional leaders.
• Embraces Innovation and Change: Continuously looks for better ways to enhance our processes, services and products.

What will you need to be successful?

• Education: Bachelor's Degree or equivalent experience in Computer Science, Information Technology, or related field.
• Certification/Licenses: ServiceNow Certified System Administrator (CSA) is mandatory.
• Additional certifications (e.g., CAD, CIS-ITSM, CIS-ITOM, CIS-IRM) are highly desirable.
• Operating Mode: Hybrid: Work from office: 2 days in a week.
• Experience: Minimum 7+ years of experience in ServiceNow development and architecture.
• Extensive experience in core modules like ITSM, ITOM, CMDB, and IRM/GRC.
• Strong proficiency in JavaScript, Glide APIs, Service Portal, Flow Designer. Experience with integration frameworks (REST, SOAP, MID Server, OAuth, etc.)
• Knowledge of Agile/Scrum methodologies and DevOps practices (ATF, CI/CD, Git).
• Good to have Knowledge on AI & Predictive intelligence.
• Validated ability to work with globally located, culturally diverse teams. Knowledge of consignment and loaner business processes is preferred.
• Experience in leading global implementations or multi-instance environments. Familiarity with platform governance, license optimization, and upgrade strategy.
• Proficient in building collaborative teams, maintain calm, stay focus and instil that ability in others, and be effective communicators.

You Unlimited.
We believe in crafting the greatest good for society. Our strongest investments are in our people and the patients we serve.

Inclusion + Belonging - Committed to Welcoming, Celebrating and Thriving.
Learn more about our Employee Inclusion Groups on our website

Other reasons why you will love it here

• Your Future: Major Medical coverage + Policy exclusions and insurance non-medical limit. Educational Assistance.
• Work/Life Balance: Flexible Personal/Vacation Time Off, Privilege Leave, Floater Leave.
• Your Wellbeing: Parents / Parents in Law's Insurance (Employer Contribution of 8,000/- annually), Employee Assistance Program, Parental Leave.
• Flexibility: Hybrid Work Model (For most professional roles)
• Training: Hands-On, Team-Customized, Mentorship
• Extra Perks: Free Cab Transport facility for all employees, One Time Meal provided to all employees as per shift. Night Shift Allowances.

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You. Unlimited.
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