ServiceNow ITSM_Associate Technical Consultant

1 week ago

Pune, Maharashtra, India Fujitsu Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We are looking for a

ServiceNow ITSM Implementation Specialist to identify, design and deliver larger or more complex architectures,

strategies and specific solutions through the ServiceNow platform. The role holder will

I n depth knowledge of the ServiceNow Platform, from the technology, development, integration an d modules, to design,

develop, implement and test modules in line with agreed timelines, budget, costs, quality and development standards.

P rovide integration facilities and provisions logistics on ServiceNow implementation projects, for the required custo mer

integrations.

S uggest and implement proposals for process improvements within projects, once agreed.

U se new technologies and methods actively to develop competitive services on customer projects.

P rovide technical documentation on modules / products, following company standards on customer projects.

M aintain high level of product and solution knowledge and maintains an up to date skills profile in ServiceNow and Java

Scripting, HTML.

A bility to drive business requirements and take an active/leading rol e with customer stakeholders including C level / director

level / users.

Designing and configuring ServiceNow ITSM suites

Coordinate with your respective Product System Administrator counterpart and/or Platform System Administrator (if

applicable) and assi st when new ServiceNow patches/releases are applied to instances

Providing ServiceNow configuration assistance including, but not limited to: data imports and software integrations

Assisting in troubleshooting patch / release management issues focusing on ITSM

Develop UI forms, fields, notifications and workflows

Maintain JavaScript server/client code

Create, monitor, modify, and publish service catalog workflows with approvals

Create an access control rule (ACL)

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