ServiceNow ITSM_Associate Technical Consultant
1 week ago
We are looking for a
ServiceNow ITSM Implementation Specialist to identify, design and deliver larger or more complex architectures,
strategies and specific solutions through the ServiceNow platform. The role holder will
I n depth knowledge of the ServiceNow Platform, from the technology, development, integration an d modules, to design,
develop, implement and test modules in line with agreed timelines, budget, costs, quality and development standards.
P rovide integration facilities and provisions logistics on ServiceNow implementation projects, for the required custo mer
integrations.
S uggest and implement proposals for process improvements within projects, once agreed.
U se new technologies and methods actively to develop competitive services on customer projects.
P rovide technical documentation on modules / products, following company standards on customer projects.
M aintain high level of product and solution knowledge and maintains an up to date skills profile in ServiceNow and Java
Scripting, HTML.
A bility to drive business requirements and take an active/leading rol e with customer stakeholders including C level / director
level / users.
Designing and configuring ServiceNow ITSM suites
Coordinate with your respective Product System Administrator counterpart and/or Platform System Administrator (if
applicable) and assi st when new ServiceNow patches/releases are applied to instances
Providing ServiceNow configuration assistance including, but not limited to: data imports and software integrations
Assisting in troubleshooting patch / release management issues focusing on ITSM
Develop UI forms, fields, notifications and workflows
Maintain JavaScript server/client code
Create, monitor, modify, and publish service catalog workflows with approvals
Create an access control rule (ACL)
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