Manager - Retail Franchisee Operations

20 hours ago


India Vodafone Idea Limited Full time ₹ 6,00,000 - ₹ 18,00,000 per year


Role



Franchisee Lead



Function / Department



Retail



Location



Mysore



Job Purpose



Overall responsibility for activities in zone spanning customer service, sales and revenue targets across all products (Voice/Data–postpaid/prepaid, digital, upgrade etc.)



Core Competencies, Knowledge, Experience

  • Achieve sales target for all products (Voice/ Data -Postpaid/ Prepaid, Digital, Upgrades, Cross Sell etc.)
  • Ensure and monitor quality of acquisition
  • Ensure availability of stock adhering to norms
  • Deliver overall revenue targets through channels
  • Achieve total target for up-selling and cross-selling
  • Facilitate roll-out of Frenchie Store  (incl. selection of partners, location etc.) and meet expansion targets
  • Coach channel partners to improve efficiency, drive profitability and adherence to processes
  • Manage churn and customer satisfaction for walk-in customers at touch point
  • P&L management skills
  • Understanding of store management and customer relationship management
  • Leadership & people management skills


Must have technical / professional qualifications



Graduate

2-3 years of work experience in Retail Industry

Store Management & Customer Relationship Management




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