Operations Manager

4 weeks ago

India Spencer's Retail Full time

About the Company Spencer's is committed to providing exceptional service and quality products across its various retail formats. Our mission is to create a customer-centric shopping experience while fostering a culture of inclusivity and teamwork. About the Role Manager – Operations will oversee and execute operational procedures and initiatives across multiple facilities, ensuring compliance and efficiency in store operations. Responsibilities - Manage and execute Operational procedures Implementation, initiatives etc in multiple facilities across the Regions. - Monitor & manage completion of req periodic operational Audits/compliance at stores. - Review & analyse records, reports and documents to ensure compliance with company operational expectations. - Manage & Direct/Functions initiatives according to company policies. - Interface with Internal/external groups to ensure most efficient and professional Operational Practices. - Store Operations - Understanding, Handling and Execution. - Oversee all areas of Central Operations to ensure efficient operational support and servicing of all stores in accordance with established SOPs. - Communicate effectively with internal and external departments. - SPOC for development of new operational projects, running it through successful pilot runs and final implementation across stores. - Developing SOPs related to new processes in Store Operations, altering the current SOPs as and when needed. - Facilitate the L&D Team with inputs for ops-related training modules. - Ensure proper debrief to Regional Heads, Area Managers, Store Managers on all relevant new projects and promotions. - Co-ordination with the Merchant and IT Team for adherence to the Trade Promotion Scheduler. - Custodian for ensuring correct POP Signages are put up across stores. - Analysing and publishing reports related to store operations (like F&V Vehicle Reaching, Floor Walk, etc). - Developing Dockets for In-Store promotions in co-ordination with Merchant, Marketing, IT and SCM Team and ensure execution of the same. - Communication medium between stores and HO. - Act as a support arm to all operators and trouble-shoot problems related to store operations. Qualifications - B.Tech, M.Tech OR MBA – Analytics (Data Oriented) Required Skills - Store Operations - People Management - Analytical Skills - Presentation Skills Preferred Skills - Minimum 3-5 years of experience in Retail / IT / FMCG / QSR (Food)/ Online (Ecommerce OR Quick Commerce)

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