Associate - Resource Management
12 hours ago
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Job Description
EM_Retain Administrator_Associate
Job Summary:
The successful candidate would be required to work in collaboration with Assistant Manager/Team Lead/POC to provide administrative support and ensure customer satisfaction.
Provide operation support for various administrative projects including but not limited – mailbox management, managing databases, creation and release of periodic reports, work MS-excel reporting, Content Management, web-based publication support, working on dashboard creations and data analysis.
Manage day-to-day administrative issues and communicating appropriately to the Team Lead or POC.
Knowledge and Skills Requirements:
The role requires someone who can manage a number of concurrent activities, with strong multi-tasking, prioritization, organizational and time management skills.
- Very good understanding of business functions and operations
- Ability to prioritize and co-ordinate with multiple people on various variables
- Ability to liaise with POC's in different regions/offices and work as a team
- Demonstrated proficiency and experience in MS Office Suite especially in Excel
- Flexible with working hours
- Observant with an eye for detail
- Ability to make sound decisions fast
- Methodical and systematic approach
- Analytical and problem-solving ability
- High energy level, confident and assertive
- Solid research and analytical skills
The ability to simplify complex analytical issues and communicate them to a variety of audiences.
- Strong interpersonal skills
- Excellent written and oral communication skills in English language
- Excellent critical thinking skills to decipher the complex business requirements
- Strong presentational skills; ability to clearly communicate complex messages to a variety of audiences
- Possess high standard of integrity
- The ability to work and team effectively with clients and other management personnel
Job Requirements:
Education:
- Graduate in related discipline
Experience:
- 6 months to 2 Years in /BPO services/Project Co-Ordination.
- Experience in multiple systems and applications
- Prior work experience in a large professional services or financial services company
- Experience working with clients from different countries (Desirable)
- Experience working in a business where the primary spoken language is English
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