Customer Service

8 hours ago

Turbhe Khurd Navi Mumbai Maharashtra, India Aastral Global Full time ₹ 7,20,000 - ₹ 14,40,000 per year

Job Description: Customer Service Executive-Logistics / Freight forwarding

Location: Turbe

Job Type: Full-Time

Role Overview

The Customer Service Executive will act as the primary point of contact for clients, ensuring smooth communication, timely updates, and efficient resolution of queries related to shipments, documentation, and logistics processes. The role requires strong communication skills, problem-solving abilities, and a high level of professionalism.

Key Responsibilities

Customer Coordination & Support

Handle customer inquiries via phone, email, and WhatsApp.

Provide timely updates on shipment status, delays, and delivery schedules.

Coordinate with internal departments (operations, documentation, transport, warehousing) to resolve customer issues.

Maintain a high level of customer satisfaction and build long-term client relationships.

Logistics & Shipment Handling

Track shipments (Air, Sea, and Road) and proactively share updates with customers.

Liaise with transporters, carriers, and agents for shipment movement.

Support in booking, delivery coordination, and follow-up with relevant teams.

Documentation & Records

Assist in preparing and reviewing shipment-related documents (Invoice, Packing List, BL/AWB copies, PODs, Delivery challans).

Maintain accurate customer communication logs and shipment data.

Ensure timely receipt and submission of documents to customers and internal teams.

Issue Resolution

Handle customer complaints professionally and provide effective solutions.

Escalate issues to the relevant department when necessary.

Job Type: Full-time

Pay: ₹18, ₹30,000.00 per month

Application Question(s):

  • Are from a Freight forwarding or Logistics transportation background ?
  • Do you have Minimum 2yrs of Experience ?
  • Are you ready to travel to Turbhe, Navi Mumbai

Work Location: In person

  • Customer Service Representative

    2 weeks ago

    Turbhe Khurd, Navi Mumbai, Maharashtra, India Pehchaan Full time

    **Job Title**: Customer care Excutive **Job Type-** Work from Office **Location-** Mumbai & Navi Mumbai **Employment Type**: Full-Time **Shift**: Rotational (24x7) **Salary**: ₹13,000 to ₹25,000 per month **Inbound** - Languages required - Hindi, English, Kannada /Telugu / Tamil / Gujarati - Location - Juhi Nagar, Navi Mumbai - Salary - 13-18K - Week...

  • Customer Service Representative

    1 week ago

    Vashi, Navi Mumbai, Maharashtra, India Insight Customer Call Solutions Full time

    **Responsibilities**: - Respond to customer inquiries, concerns, and feedback - Resolve product/service issues efficiently and professionally - Provide product information, pricing, and availability - Process orders, returns, and exchanges - Escalate complex issues to senior teams - Maintain accurate customer records and feedback - Meet or exceed customer...

  • Customer Service Representative

    17 hours ago

    Turbhe Khurd, Navi Mumbai, Maharashtra, India ASL Full time ₹ 2,16,000 - ₹ 3,00,000 per year

    Process-Blended process (customer service)shift- Male- rotationalFemale- day shiftEligibility - HSCSalary- Fresher- 18kexperienced-25kInterview- face to faceResponsibility- you have to resolve the issues related to insurance via Email and voiceHR -Sneha Job Types: Full-time, Permanent, FresherPay: ₹18, ₹25,000.00 per monthBenefits:Health insurancePaid...

  • Csr (Customer Service Representative)

    4 days ago

    Turbhe Khurd, Navi Mumbai, Maharashtra, India Nxspire Solutions Full time

    Urgent Hiring - SBI Renewal Process (Customer Service Executive - Non-Sales) Openings: 50 Positions Job Role: Reminder Calling - Connect with SBI customers for policy renewals and assist with related queries (No Sales!) Shift: 9:30 AM - 6:30 PM | 6 Days Working | 1 Rotational Off Qualification: HSC / Graduate | Good Communication Required **Salary**:...

  • CSR (Customer Service Representative)

    1 week ago

    Turbhe Khurd, Navi Mumbai, Maharashtra, India Nxspire Solutions Full time ₹ 1,74,000 - ₹ 2,50,000 per year

    Urgent Hiring – SBI Renewal Process (Customer Service Executive – Non-Sales)Openings: 50 PositionsJob Role: Reminder Calling – Connect with SBI customers for policy renewals and assist with related queries (No Sales)Shift: 9:30 AM – 6:30 PM | 6 Days Working | 1 Rotational OffQualification: HSC / Graduate | Good Communication RequiredSalary: ₹14,500...

  • Customer Service Executive

    5 days ago

    Turbhe Khurd, Navi Mumbai, Maharashtra, India High Tech Infosystem Manpower Outsourcing Pvt. Ltd. Full time ₹ 2,64,000 per year

    Customer Support Executive (Akasa Airlines)Location - Navi MumbaiJob Responsibilities:Handle customer queries related to flight bookings, cancellations, and travel support Provide timely and accurate responsesEnsure customer satisfactionRequirementsHSC/GraduateGood communication skills in English- V4Basic computer knowledgeSalary:26,500 CTC23,000...

  • Customer Service Representative

    4 days ago

    Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    Hiring for Customer Service Representative Voice Process Need excellent communication skills written and verbal Minimum 1 year of experience requied in customer service Day shift upto 25k in hand Location_ Vashi **Job Types**: Full-time, Permanent Pay: ₹20,000.00 - ₹24,000.00 per month **Benefits**: - Provident Fund **Language**: - English...

  • Customer Service

    2 days ago

    Navi Mumbai, India grace facility service Full time

    Receive enquiries/orders from customers and revert to them accordingly after checking its existing or new. - Following up with product development team for approval status, costing, and Global Selling price and development status for new Enquiries. - Discussing with the concerned sales manager on sell price to be quoted to customer after providing all...

  • Bpo Customer Service

    2 days ago

    Sanpada, Navi Mumbai, Maharashtra, India NARITH BUSSINES SERVICE Full time

    Urgent Hiring For International BPO Customer Service **Must have experience in customer service** Minimum 1 Years of experience **Freshers** with excellent English Can apply **Must Have Excellent English** Must have good Customer service skill and Convincing skill Night shift Rotational Shift / US Shift Call on : 8657177805 Pay: ₹20,000.00 -...

  • Customer Service Associate

    2 days ago

    Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate** Designation: Customer Service Associate **Job Type**: Full Time Shift: Night Shift ( 9 Hrs rotational between 8pm to 8am) Work Experience: Minimum 2 years in International voice process - (Preferrable from US health care) Educational Qualification: Graduate or equivalent **Salary**: 25k-32K gross salary Managing incoming...