Product Support Representative III

2 weeks ago


Pune, Maharashtra, India UKG Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Serve as the first point of contact for our customers answering inbound calls with enthusiasm and confidence. Maintain a high-level understanding of the extensive UKG product suite Create and dispatch cases/tickets to the appropriate queue Confirm and/or update customer contact information accurately Monitor the customer self-ticket creation queue and provide timely assistance Collaborate across teams to on-call technicians for urgent customer issues Adhere to standard operating procedures and policies Participate in assigned project work as necessary Proficient in English, with strong verbal and written communication skills. Ability to multitask and achieve goals in a fast-paced, metrics-driven environment.



  • Pune, Maharashtra, India UKG Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Put the customer in the fore front of everything you do driving world class Customer Satisfaction. Provide exceptional support based on agreed Service Level Agreements (SLAs) and key KPI's. Develop in-depth product knowledge on UKG's HR and Talent Acquisition products. Be the first point of contact for support. Triage and resolve cases expediently utilizing...


  • Pune, Maharashtra, India BMC Software Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Job Summary:We are seeking an experienced Product Developer III to design, develop, and enhance scalable, high-quality products that meet business and customer needs. As a key member of the product engineering team, you will collaborate with cross-functional teams to deliver innovative solutions, improve performance, and contribute to product architecture...


  • Pune, Maharashtra, India UKG Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Delivers a world class customer experience through case, email, phone, and chat channels that creates and retains "partners for life" Manages case queues and establishes case priorities in accordance with client service level agreements Diligently diagnoses, troubleshoots, and uses internal/external resources to recommend resolutions Educates and trains...


  • Pune, Maharashtra, India UKG Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Close a minimum average of 50+ cases per month Act as a subject matter expert for the team specialized in the Payroll and HR domain Exhibit subject matter expertise on United States taxation, compensation and general legal practices Act as the main contact for customer escalations Clearly communicate trending issues to Tier 2, as needed Participate in...


  • Pune, Maharashtra, India UKG Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Job descriptionCompany and benefitsJob IDLEADP015719Employment TypeRegularWork StylehybridLocationPune City,IndiaRoleLead Product Support RepresentativeCompany OverviewWith 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and...


  • Pune, Maharashtra, India UKG Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Job descriptionCompany and benefitsJob IDPRODU016085Employment TypeRegularWork Styleon-siteLocationPune City,IndiaRoleProduct Support Representative IIWhy UKG:At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with...


  • Pune, Maharashtra, India Global Product Compliance Group (GPC) Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Role Title: Sales RepresentativeReports to Role (Title): Sales RepresentativeLocation: Pune / NagpurScope:We are looking for a driven and articulateSales Representativewho thrives in a fast-paced environment and is motivated by results.Job DescriptionWe are looking for a driven and articulateSales Representativewho thrives in a fast-paced environment and is...


  • Pune, Maharashtra, India UKG Full time ₹ 15,00,000 - ₹ 30,00,000 per year

    Why UKGAt UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.We never...


  • Pune, Maharashtra, India UKG Full time ₹ 20,00,000 - ₹ 50,00,000 per year

    Job descriptionCompany and benefitsJob IDPAYRO016276Employment TypeRegularWork StylehybridLocationPune City,IndiaRolePayroll Tax Representative IIIWhy UKG:At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our...


  • Pune, Maharashtra, India Cummins Talent Acquisition Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    The Customer Order Management Representative Level III, under minimal supervision and in accordance with Cummins Delegation of Authority Policy, uses analytical and quantitative methods to understand, predict, and enhance supply chain processes. This role collaborates cross-functionally to validate and execute the demand plan, align the supply plan, and...