Customer Support Executive

2 days ago

Vaishali Nagar, Rajasthan, India Task-Robots Full time ₹ 1,80,000 - ₹ 2,20,000 per year

About the Role:

We are looking for a Customer Support Executive to join our e-commerce team. The ideal candidate should have excellent communication skills, a customer-first attitude, and prior experience in handling online customer interactions. You will be responsible for managing customer queries, resolving issues promptly, and ensuring a smooth post-purchase experience.

Key Responsibilities:

  • Handle inbound and outbound calls, chats, and emails related to orders, returns, or product queries.
  • Provide accurate information about products, prices, and delivery timelines.
  • Coordinate with internal teams (warehouse, logistics, operations) to resolve customer issues.
  • Maintain records of customer interactions and feedback for process improvement.
  • Ensure high levels of customer satisfaction through professional and empathetic communication.
  • Follow up with customers to ensure their concerns are completely resolved.

Requirements:

  • Minimum 6 months of experience in customer support (preferably in e-commerce).
  • Good communication skills in English and Hindi.
  • Basic computer knowledge and familiarity with MS Office or CRM tools.
  • Positive attitude, patience, and problem-solving ability.
  • Ability to multitask and handle pressure during peak hours.

Perks & Benefits:

  • Friendly and supportive work environment.
  • Growth opportunities within the company.

Interested Candidate can send CV on

Contact no

Job Types: Full-time, Permanent

Pay: ₹12, ₹18,000.00 per month

Benefits:

  • Paid time off
  • Provident Fund

Work Location: In person

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