Customer Support Specialist

3 days ago

Vaishali Nagar, Rajasthan, India Sembark Tech Full time ₹ 2,79,000 - ₹ 3,00,000 per year

Client Onboarding & Implementation

  • Manage the initial onboarding process for new clients.
  • Assist, gather, and prepare client data for software setup and configuration.
  • Assist clients with initial system setup and customisation.
  • Coordinate with Internal Graphic Design team to help clients with branding collaterals.

Training & Client Enablement

  • Conduct group and one-on-one training sessions via Google Meet/Zoom.
  • Develop onboarding materials, including checklists and walkthroughs.
  • Ensure clients complete key onboarding milestones and understand core features.

Customer Success & Support Transition

  • Monitor client progress and proactively address challenges.
  • Ensure a smooth handover to the Technical Support Team post-onboarding.
  • Identify common onboarding pain points and suggest improvements.

Technical Support & Issue Resolution

  • Handle client queries via WhatsApp, Email, and Google Meet/Zoom.
  • Troubleshoot technical issues and escalate complex problems to the development team.
  • Track and improve response times and customer satisfaction.

Requirements:

  • Strong verbal and written English & Hindi communication skills.
  • Patience and a customer-centric attitude.
  • Basic IT skills, including proficiency with MS Office, exposure to popular meeting tools, and CRM systems. Exposure to Canva is plus.
  • Ability to travel for client support when necessary.
  • Previous experience in customer support or a related field is a plus.
  • Added advantage if either experience or educational qualification in hospitality / tourism industry.

Benefits:

  • Competitive salary and benefits package.
  • Comprehensive training and development programs.
  • A supportive and collaborative work environment.
  • Opportunities for career growth within the company.

Job Types: Full-time, Permanent, Fresher

Pay: ₹279, ₹300,000.00 per year

Benefits:

  • Cell phone reimbursement
  • Flexible schedule
  • Health insurance
  • Paid sick time
  • Work from home

Location:

  • Vaishali Nagar, Jaipur, Rajasthan (Preferred)

Work Location: In person

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