Customer Care Executive

3 days ago

Vaishali Nagar, Rajasthan, India Gradding Full time ₹ 2,00,00,000 - ₹ 4,00,00,000 per year

Role:

About the Role:

We are seeking a proactive and communicative Telecaller to assist our Overseas Counselling Team in managing student inquiries, scheduling counselling sessions, and ensuring smooth coordination between students and counsellors. The ideal candidate will have excellent communication skills, a customer-first approach, and the ability to handle high call volumes efficiently.

Key Responsibilities:

  • Make outbound calls to students who have shown interest in studying abroad.
  • Share basic course and university information as per counsellor guidance.
  • Schedule and confirm counselling sessions with overseas counsellors.
  • Maintain accurate records of student interactions and follow-ups in the CRM system.
  • Coordinate with counsellors to ensure timely responses to student queries.
  • Provide regular updates on leads, follow-ups, and conversions to the counselling team.
  • Assist in post-counselling communication such as document reminders, feedback calls, etc.
  • Handle inbound calls and redirect them to the concerned counsellor or department.

Requirements

  • Strong verbal English communication skills.
  • Excellent interpersonal and coordination abilities.
  • Basic proficiency in Excel/Google Sheets for data tracking and reporting.
  • Positive attitude, adaptability, and a strong willingness to learn.

Job Type: Full-time

Pay: ₹25, ₹30,000.00 per month

Benefits:

  • Paid sick time
  • Paid time off
  • Provident Fund

Language:

  • Hindi (Preferred)
  • English (Required)

Work Location: In person

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