Sr. Manager

Opentext - The Information Company
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Your Impact
As a Senior Manager at Open Text you should Develop a clear, forward- looking vision for the business that leverages business strategy and industry best-practices to drive innovation in directions that add concrete measurable value and support long-term success of OpenText and our customer.

A great leader and a team player, good people manager, preferably from Enterprise Document Management System expertise with knowledge on implementing related solutions for multiple industry domains (Energy & Engineering, Finance, Government, Manufacturing, Automobile). It will provide a challenging opportunity for the person to lead an excellent and engaging team at OpenText Content practice. You should act as an anchor for leading the discussion with the presales, sales team proposals on OpenText Content Management.

What The Role Offers

• Manage a team of 10-12 people in the Ecosystem practice
• Work alongside the regional teams from Content practice and contribute and deliver the projects
• Ensure proper Utilization of the team members, review the availability, and assign to upcoming projects to minimize bench and maximize utilization
• Willing to take up Project manager role, should have prior experience as a PM
• Able to lead a small to mid-size project team, mentor and guide for deliverables
• Work with architects, to develop project plan & deliverables
• Should be good in preparing SoWs, provide accurate estimates, Build PoCs as needed for the customer context

What You Need To Succeed

• Delivering results, employee engagement, excellent people management skills
• Project Delivery excellence (in terms of on time and quality)
• Operational excellence – Resource demand & Supply, Utilization
• Driving continuous improvement into our implementation and onboarding experience; regularly publish significant go-lives strengthening our OT brand
• Deliver measurable business outcomes that ensure our customers maximize the ROI of their OpenText solution
• Continue to delight our customers by providing frictionless customer experience
• Deliver measurable business outcomes that ensure our customers maximize the ROI of their OpenText solution
• Demonstrates a genuine interest in your team; look for ways to leverage the strengths of each employee
• Establish and manage by disciplined capacity demand model and ensure the resource and delivery forecasting more accurate, and timely
• Drive the development of new packages relevant for the practice with the goal of supporting business development for PS
• Planning: Ensure the Professional Services plan achieves company goals with continued achievement of the margin targets of the business.
• Alignment: See that the Professional Services offerings are in alignment with customer and company needs.
• Management: Hire, ramp, and manage performance to drive employee development and maximize retention.
• Should expertise of Enterprise Content Management and have worked on related implemented at technical capacity
• Good understanding of AI & Cloud technologies
• Engagement: Assure that the teams are achieving the revenue plan and align internal and partner resources to drive customer success and margins of the business; guaranteeing exceptional quarterly and annual sales achievement.
• Revenue: Close recurring business with accounts of all sizes. Develop relationships with key customers. Provide offerings that support all types of customers in all stages of their lifecycle.
• Leadership: Build, develop and retain a high performing team that leads positive contributions throughout the company.
• Product Leadership: Become an expert in the features, benefits and applications of OpenText EIM vision, product roadmaps, install base and technologies and effectively communicate customer requirements to the product teams.
• Other related duties as assigned

EXPECTATIONS

• Assume responsibility and take ownership for business and people related decisions.
• Set the direction for your team, and provide the tools and resources necessary for their success
• Assist in requirements gathering activities and contribute to successful workshops.
• Distinct customer orientation and consulting skills
• Project management experience in Enterprise Content Management implementation, experience in delivering OT products Content Server, Archive Center
• Knowledge of OT Content Server products integration with SAP, SuccessFactors, Salesforce is additional advantage
• Very good written and spoken English
• Manage expectations and responsibilities for all clients and internal stakeholders.
• Must be willing to travel within India and globally.
• Accountable for overseeing delivery and operational results of specialized programs, while planning, hiring, performance, engagement, and development of the team(s)
• Manages end to end delivery of results – typically through a team of professional/technical individual contributors
• Translates cascaded plans into ongoing deliverables, business targets or project steps and guides execution
• Ensures annual plans and deliverables are met
• Recommends changes to policies, influences methods and techniques within own discipline and establishes standards for own and related teams
• Exercises judgment in selecting methods, adapting techniques and evaluating criteria for obtaining results
• Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors
• Develops detailed action plans to deliver results
• Networks with key contacts outside own area of expertise
• Adapts style in delivering messages that relate to the wider business
• Effectively communicates and presents results and recommendations across disciplines, helping to manage change
• Provides regular and effective performance feedback and coaching, advocates for the development of team members and develops effective interviewing and selection skills

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.