Customer Care Executive

2 weeks ago

Vishrantwadi Pune Maharashtra, India Chidiyaa Crafts Full time ₹ 20,000 - ₹ 25,000 per year

About Chidiyaa

Chidiyaa is a sustainable fashion brand rooted in tradition, craftsmanship, and timeless style. We design and deliver handcrafted clothing that celebrates individuality and comfort. With a growing customer base in India and overseas, we pride ourselves on providing not only high-quality products but also exceptional customer experiences.

Role Overview

We are looking for a dedicated and enthusiastic Customer Care Executive (Female Candidates Only) to join our team. The ideal candidate will be the first point of contact for our customers, ensuring their queries, concerns, and feedback are handled with empathy, professionalism, and efficiency.

Key Responsibilities:

  • Handle customer queries via phone, email, WhatsApp, and social media with prompt responses.
  • Manage order-related issues including exchanges, returns, refunds, and delivery escalations.
  • Coordinate with logistics partners for timely and smooth order deliveries.
  • Provide styling suggestions and product guidance to customers for an enhanced shopping experience.
  • Escalate complex issues to the management team when necessary.
  • Contribute to process improvements to enhance customer satisfaction.

Requirements:

  • Female candidates only.
  • Bachelor's degree (preferred but not mandatory).
  • Prior experience in customer service, preferably in e-commerce/fashion/lifestyle industry.
  • Excellent communication skills in English and Hindi (both verbal & written).
  • Strong problem-solving abilities with a customer-first approach.
  • Basic in MS Excel
  • Ability to multitask and remain calm under pressure.

What We Offer:

  • Opportunity to work with a fast-growing sustainable fashion brand.
  • Friendly and collaborative work environment.
  • Employee discounts on Chidiyaa products.
  • Career growth opportunities within the company.

How to Apply:

If you are passionate about customer service and love fashion, send your resume to with the subject line Application for Customer Care Executive – Chidiyaa.

Job Type: Full-time

Pay: ₹20, ₹25,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

Speak with the employer

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