Voice and non-voice Process Associate
2 days ago
Key Responsibilities:
- Make outbound calls to request and retrieve medical records.
- Verify patient information and ensure accuracy.
- Document all interactions and transactions accurately.
- Follow up on pending requests to ensure timely retrieval.
- Provide exceptional customer service.
- Collaborate with internal teams to resolve issues.
- Prepare and submit regular status reports.
- Participate in quality assurance activities.
Qualifications:
- Bachelores ; degree in healthcare or a related field is a plus.
- Previous experience in voice process, customer service, or medical record retrieval is preferred.
- Excellent verbal and written communication skills in English.
- Proficiency in computer systems and software applications, including MS Office.
- Bachelors
Job Types: Full-time, Fresher
Pay: ₹8, ₹27,296.20 per month
Benefits:
- Leave encashment
- Paid sick time
- Provident Fund
Work Location: In person
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