Voice Process

4 hours ago

Thaltej Ahmedabad Gujarat, India Cafyo Pvt Ltd Full time

Voice Process Associate

A Voice Process Associate typically works in a customer service or support role where they handle inbound or outbound calls on behalf of a company. Here's a concise job description:
**Responsibilities**:

- **Handling Customer Inquiries**: Answering incoming calls from customers to address inquiries, resolve issues, or provide information about products or services.
- **Maintaining Professionalism**: Ensuring courteous and professional communication with customers at all times, representing the company's brand effectively.
- **Problem Resolution**: Identifying customer needs, troubleshooting problems, and offering appropriate solutions or escalating issues to higher-level support as necessary.
- **Data Entry and Documentation**: Recording accurate and detailed information about customer interactions, transactions, and resolutions in the company's database or CRM system.
- **Following Scripts and Procedures**: Adhering to predefined scripts, guidelines, and procedures for handling different types of calls and maintaining consistency in service delivery.
- **Meeting Performance Targets**: Achieving key performance indicators (KPIs) such as call handling time, first-call resolution, customer satisfaction ratings, and productivity goals.
- **Continuous Learning**: Staying updated on product knowledge, company policies, and industry trends to provide accurate information and enhance customer service quality.
- **Team Collaboration**: Collaborating with team members and supervisors to share best practices, seek assistance with complex issues, and contribute to a positive work environment.
- **Adapting to Changes**: Flexibility to adapt to changing processes, technologies, or business requirements to meet evolving customer needs and organizational goals.

**Salary**: ₹12,000.00 per month

Schedule:

- Day shift

Ability to Commute:

- Thaltej, Ahmedabad, Gujarat (required)

Work Location: In person

**Speak with the employer**

+91 7415870848

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