
Customer Care Executive
1 day ago
International Voice Process – Customer Support
Roles & Responsibilities:
- Handle inbound and outbound customer calls in a professional manner.
- Provide accurate information, resolve queries, and ensure customer satisfaction.
- Manage complaints, escalations, and delayed product/service issues with empathy and patience.
- Document customer interactions and update records in the system.
- Achieve performance targets such as CSAT (Customer Satisfaction Score), response rate, and quality standards.
- Demonstrate excellent communication, listening, and problem-solving skills.
- Work effectively in rotational shifts and collaborate with the team to meet process goals.
Eligibility:
- Graduate / Undergraduate
- Minimum 6 months of BPO experience (International Voice)
- Excellent/Good communication skills in English
Benefits:
- Cabs:
- Females – Company cabs (CAS: odd hours | Gartner: one-sided cab during odd hours)
- Males – Cab allowance ₹180 per day / per night shift
- Shifts & Offs: 5.5 days working, rotational shifts & rotational off
Job Type: Full-time
Pay: ₹20, ₹35,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Ability to commute/relocate:
- Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Required)
Experience:
- Customer service: 1 year (Required)
Language:
- English (Required)
Location:
- Jaipur, Rajasthan (Required)
Work Location: In person
Speak with the employer
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