Support Associate

2 weeks ago

Ahmedabad, Gujarat, India QX Global Group Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Role Overview

We are looking for a
proactive and customer-focused Program Administrator
to support the delivery of the Training Accelerator Program. Working closely with the Project Manager, you will play a key role in ensuring a smooth experience for candidates and trainers by handling course administration, candidate communications, KPI tracking, and general program support. This role requires strong organisational skills, excellent customer care, and a hands-on approach to problem-solving.

Key Responsibilities

  • Act as a first point of contact for candidate enquiries, providing clear and timely information.
  • Proactively support candidates throughout the training journey, ensuring a positive experience.
  • Manage candidate registrations, records, and attendance tracking.
  • Coordinate and issue course information, joining instructions, and training materials.
  • Support the organisation and scheduling of training sessions (virtual or in-person).
  • Prepare and issue course completion certificates.
  • Track, report, and support delivery against program KPIs (e.g., candidate satisfaction, completion rates, response times, record accuracy).
  • Produce regular progress reports and data updates for the Project Manager.
  • Liaise with trainers, stakeholders, and candidates to keep activities on track.
  • Provide administrative support to the Project Manager, including documentation and record keeping.
  • Take ownership of ad hoc administrative duties to help the program run smoothly.

Skills & Experience

Essential:

  • Experience in an administrative, support, or customer service role.
  • Strong communication skills with a customer-first mindset.
  • Highly organised with good attention to detail.
  • Proactive approach – able to anticipate needs and take initiative.
  • Confident in using Microsoft Office / Google Workspace (Word, Excel, PowerPoint, Outlook).

Desirable:

  • Experience in training, education, or events administration.
  • Familiarity with registration systems or Learning Management Systems (LMS).
  • Interest in broadband, telecoms, or technology (not essential).

Personal Attributes

  • Professional, approachable, and helpful.
  • Takes ownership of tasks and sees them through to completion.
  • Proactive rather than reactive – anticipates issues before they arise.
  • Flexible and adaptable in a fast-moving environment.
  • Works well independently and as part of a team.

  • Customer Support Associate

    2 weeks ago

    Ahmedabad, Gujarat, India OMSGURU Solutions PVT Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Title: Customer Support AssociateJob Location: Bopal, AhmedabadJob Type: Full-timeAbout the Company:OMSGuruis a 8-year-old software product company located in Bopal, Ahmedabad working in the eCommerce Industry. OMS Guru is a backbone for online eCommerce vendors and helps them grow their businesses profitably. We serve over happy...

  • Associate

    1 week ago

    Ahmedabad, Gujarat, India VASU LAW FIRM Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionVasu Law Firm is a prominent full-service law firm established in 1979, with locations in Ahmedabad, Surat, Mumbai, and Vadodara. The firm is committed to providing great legal solutions and client assistance by ensuring practical, inventive, and cost-effective guidance in a timely manner, while adhering to the highest ethical standards....

  • Head of Application Support

    2 weeks ago

    Ahmedabad, Gujarat, India Adani Group Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Key Accountabilities1. Review and understand Application Support Process and Implementation of it.2. Co-Ordinate with different vendor and partners for nearly 100% Uptime.3. Review and Manage SLA for Support Tickets and Governance with Vendor/Partner on Support Delivery4. Support core application i.e Terminal Operating System along with Non-Core applications...

  • Business Associate

    2 weeks ago

    Ahmedabad, Gujarat, India Zilliants Incorporation Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Company DescriptionZilliants Incorporation is a Direct Sales and Marketing company that provides B2B Marketing solutions to various international companies. We focus on delivering effective marketing strategies and services to help businesses achieve their objectives. Based in Ahmedabad, we pride ourselves on fostering a collaborative and dynamic work...

  • Associate Consultant

    1 week ago

    Ahmedabad, Gujarat, India Skin in the Game Consulting Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    **CompanyWww.skininthegame.consulting**Role DescriptionThis is a full-time on-site role for an Associate Consultant located in Ahmedabad. The Associate Consultant will assist with project work by conducting research, analyzing data, preparing reports, and collaborating with team members to provide insights and recommendations. Responsibilities also include...

  • Marketing Associate

    2 weeks ago

    Ahmedabad, Gujarat, India Viha Tech Software Solution Full time ₹ 3,00,000 - ₹ 4,80,000 per year

    Position: Marketing AssociateLocation: AhmedabadSalary: ₹25,000 – ₹40,000 per monthExperience: Fresher to 2 yearsJob Summary:We are looking for a dynamic and motivated Marketing Associate to support our marketing team in executing campaigns, managing social media, and assisting with market research. The ideal candidate should have good communication...

  • Customer Care Associate

    7 days ago

    Ahmedabad, Gujarat, India Aditya Birla Fashion and Retail Ltd. Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionAditya Birla Fashion and Retail Ltd. (ABFRL) is India's leading billion-dollar fashion powerhouse with an extensive portfolio of renowned fashion brands and innovative retail formats. As of March 31, 2024, ABFRL achieved revenues of approximately ₹13,996 crore with operations spanning 11.9 million sq. ft. of retail space. The company...

  • Program Associate

    2 weeks ago

    Ahmedabad, Gujarat, India Elixir Foundation Full time ₹ 1,80,000 - ₹ 3,60,000 per year

    Job Description – Program Associate (Fellowship)Position: Program Associate - Elixir FoundationProject: 'Adolescent and Young People Initiative'Location: Ahmedabad, Gujarat (with periodic travel within the state)Nature of Engagement: Full-time, In-PersonDuration: 9 Months (Contractual Position with possibility of extension, subject to...

  • IT Support Lead

    1 day ago

    Ahmedabad, Gujarat, India Rigvedit Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Job Title: Technical SupportLocation: Ahmedabad (Work from Office)Experience: 4+ YearsEmployment Type: Full-timeAbout the Role:We are seeking a skilled Technical Support Team Lead to manage and guide our IT support team. The ideal candidate will have hands-on experience in ticketing systems, troubleshooting, SQL, and team leadership. Youll be responsible for...

  • Chat Support Associate

    2 weeks ago

    Ahmedabad, Gujarat, India Devdort Full time ₹ 3,00,000 - ₹ 4,20,000 per year

    Join Our Team as a Chat Service Representative Location: Ahmedabad, Gujarat | Full-TimeLooking to start your career in a fast-paced, supportive environment? We've got just the role for you As a Chat Service Representative, you'll be the voice (well, the text) behind our customer experience.Your Day-to-Day:Chat with customers and solve their queriesShare...