Information Technology Administrator

Company Description

Big Oh Tech is a global leader in IT solutions including software development, enterprise app development, staff augmentation, offshore outsourcing, and technical recruitment consulting. With a team of over 100 technology enthusiasts, we deliver scalable solutions to complex challenges, enhancing business revenue for our clients. Big Oh Tech is ISO 27001 & CMMI Level 3 certified, providing strategic, technical, and creative solutions. Our services encompass mobile app development, web development, and emerging technologies such as AI/ML, IOT, and blockchain, ensuring we stay ahead of the curve.

Responsibilities:

• Install and set up Linux, windows systems and servers for organization-wide setup.
• Set up the architecture of the system, including back-end databases and scripts for specific applications and use cases for organization.
• Install, maintain, debug applications such as Apache Tomcat, Apache, PM2, NGINX, PostGresDB
• Troubleshoot problems, configure hardware and software, implement back up processes and assess systems for upgrades or replacement.
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
• Maintain internal infrastructure requirements including, laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; support internet, intranet, LANs, WANs, and network segments
• Evaluation of technology alternatives and vendor products.
• Incidence management and root cause analysis
• Perform routine system maintenance and resolve the issues
• Review error logs and reported errors and seek out solutions
• Monitor system performance to prevent slowdowns and crashes.
• Examine daily traffic logs and reports or receive direct reports from end users
• Develop and deploy solutions so that the system remains usable for all personnel.
• Assess and Implement security programs, Install and manage these systems, conduct updates, create passwords and run check for viruses and spyware.
• Perform server 
  admin
  istration tasks, including user/ group 
  admin
  istration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly
• Provide documentation and technical specifications to 
  IT
   staff for planning and implementing new or upgrades of 
  IT
   infrastructure
• Managing periodic reporting on the progress to the management and the customer
• Perform routine/scheduled audits of the systems, servers including backups, security and performance
• Perform regular backup operations (Daily, Weekly) and implement appropriate processes for data protection, disaster recovery, and failover procedures

Qualification:

• Associate or Bachelor's degree in Computer Science, Information Technology, System 
  Admin
  istration, or a closely related field, or equivalent experience required
• 2-5 years of database, network 
  admin
  istration, system 
  admin
  istration experience
• System 
  admin
  istration and 
  IT
   certifications in Linux or windows or other network related fields are a plus
• Strong knowledge of systems and networking software, hardware, and networking protocols
• Experience with scripting and automation tools
• A proven track record of developing and implementing 
  IT
   strategy and plans
• Strong knowledge of implementing and effectively developing helpdesk and 
  IT
   operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols

Tools:

• Git/ Gitlab: Version control system and source code management setup
• ELK/ Prometheus/ Zabbix/ Nagios/ Splunk: Continuous monitoring
• Nginx/ Apache/ Tomcat/ IIS/ HAProxy: Web and Proxy server
• Postgres, MongoDB, MySQL, Cassandra: SQL & NOSQL database
• AWS/ Azure/ GCP: Public Cloud Platform
• DNS, DHCP, Email, Linux, Windows, Network: 
  Admin
  istrative Tools
• Python/ Bash Shell/ Powershell/ Ruby: Scripting Language