Software - IT Support Lead - Change Management

2 weeks ago

Pune, Maharashtra, India Indium Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Major Duties :

  • Monitor the production environment.
  • Identify and implement opportunities to improve production stability.
  • Ensure incidents are prioritized and worked on in proper order and review backlog items.
  • Investigating, diagnosing, and solving application issues.
  • Problem resolution in an analytical and logical manner, to troubleshoot root cause and resolve production incidents.
  • Follow-up on cross-team incidents to drive to resolution.
  • Developing and delivering product changes, enhancements in a collaborative, agile team environment.
  • Build solutions to fix production issues and participate in ongoing software maintenance activities.
  • Understand, define, estimate, develop, test, deploy and support change requests.
  • Monitor and attend to all alerts and escalate production issues as needed to relevant teams and management.
  • Operates independently; has in-depth knowledge of business unit / function.

Communicate with stakeholders and business on escalated items.

  • As subject area expert, provides comprehensive, in-depth consulting to team and partners at a high technical level.
  • Develops periodic goals, organizes the work, sets short-term priorities, monitors all activities, and ensures timely and accurate completion of the work.
  • Periodically engage with business partners to review progress and priorities and develop and maintain rapport through professional interactions with clear, concise communications.
  • Ensure cross-functional duties, including bug fixes & scheduling changes etc. are scheduled and completed by the relevant teams.
  • Work with the team to resolve problems, improve production reliability, stability, and availability.
  • Follow the ITIL processes of Incident, Problem & Change Management.
  • Ability to solve complex technical

Have :

  • 8 -12 years of professional experience in software maintenance / support / development with Programming / Strong Technical background.
  • 80% Technical and 20% Manager skills.
  • Proficient in working with ITIL / ITSM (Service

Now) & Data Analysis.

  • Expert on Unix commands and Scripting.
  • Working knowledge of SQL (Preferably Oracle, MSSQL).
  • Experience in supporting ETL/EDM/MDM Platform using tools like SSIS, Informatica, Markit EDM, IBM Infosphere DataStage ETL experience is mandate if EDM experience is not present.
  • Understanding of batch scheduling system usage and implementation concepts.
  • Trigger solutions using external schedulers (Control-M), services (Process Launchers & Event Watchers) and UI.
  • Well versed with Change Management process and tools.
  • Experience in incident management, understanding of ticket workflows and use of escalation.
  • Good understanding of MQ/Kafka (both consumer/producer solutions).
  • Good understanding of Rest/SOAP to

Have :

  • Proficient in Java and able to go into code to investigate and fix issues.
  • Understanding of DevOps, CICD & Agile techniques preferred.
  • Basic understanding of front-end technologies, such as React JS, JavaScript, HTML5, and CSS3.
  • Banking and Financial Services Knowledge is preferred.

More importantly, the candidate should have a strong technical background. )

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