Walk in- Technical Support Engineer

2 weeks ago

Pune, Maharashtra, India Aurus Full time ₹ 15,00,000 - ₹ 28,00,000 per year
  • Should have 1+ Years of relevant experience.

    • Should have good Oral and written communication.

    • An effective communicator, probably fluid with what he/she is speaking.

    • The primary task of a executive is to handle calls from customers or clients and provide them with a solution to their queries.

    • He/She must show the willingness to learn new things every time and then.

    • Must discuss every matter with its supervisor or team leader to get any issue sorted

    • Giving a resolution to the customers or clients should be the whole and sole responsibility.

    • Must be very effective in providing customer service by providing resolution to their complicated queries and issues.

    • Must efficiently set goals and work on so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers.

    • Should be flexible enough to adapt to any environment or changes happening in the sector.

    • Should be patient enough and quite motivated towards learning new things and execute it effectively on day to day basis.

    • Ready to work in rotational shifts (24/7)

    • Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support

Note- The drive timings are from 10 am to 12 pm, anybody coming after 12 pm will not be allowed to attend the interview. Also do not carry your personal laptop, candidates with backgrounds in Mechanical, Civil, or Instrumentation are not eligible for the interview.

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